IT Intern

Dean Transportation; Lansing (MI); On-site; USD 25,000 - 33,000; Full time

Job summary

Dean Transportation is seeking an IT Intern to assist staff with support issues by phone, email and in-person. This on-site role requires you to be based in the Lansing area or willing to relocate and commute to our office daily.

You will help set up and troubleshoot computers and software, handle basic hardware such as printers and phones, and document requests in the help desk system as you gain experience across the IT department.

Qualifications

• Currently enrolled in a college or technical IT program.
• Basic understanding of Windows OS, networking, and Microsoft 365.
• Strong communication and customer service mindset.
• Willingness to learn and adapt in a fast-paced IT environment.
• Availability to work on-site in Lansing, MI.

Responsibilities

• Provide first-level technical support to staff by phone, email, and in-person.
• Troubleshoot hardware, software, and network issues.
• Assist with setup and maintenance of workstations, printers, and mobile devices.
• Document support requests and resolutions in the help desk system.
• Support onboarding of new employees with technology setup.
• Collaborate with IT staff on projects and upgrades.

Skills

Windows OS

Microsoft 365

Networking basics

Communication skills

Problem solving

Team collaboration

Independent work

Attention to detail

Education

Currently enrolled in IT/CS program

Tools

Help desk software

Job description

Description

IT INTERN

Please note: This is an on‑site role. Applicants must reside in or be willing to relocate to the Lansing, MI area and commute to the office daily.

To be considered for this opportunity, interested applicants must submit their application by September 11th, 2026.

Summary Of Position

IT Intern’s is responsible for assisting Staff with support issues by phone, email and other support systems while maintaining a high level of customer service. This position will be responsible for assisting IT Staff with the setup and troubleshooting of computers and software as well as performing technical and system diagnostics as required. This position will learn important support in other related business aspects of the IT Department by assisting with setup and troubleshooting of company phones, printers, copiers and other office equipment as needed.

Specific Requirements

• Provide first-level technical support to staff via phone, email, and in-person
• Troubleshoot hardware, software, and network issues
• Assist with setup and maintenance of workstations, printers, and mobile devices
• Document support requests and resolutions in the help desk system
• Support onboarding of new employees with technology setup
• Maintain inventory of IT equipment and supplies
• Collaborate with the Technology team on special projects and upgrades
• Ensure compliance with data privacy and security policies

SPECIFIC ABILITIES

• Currently enrolled in a college or technical program in IT, Computer Science, or related field
• Basic understanding of Windows OS, Microsoft 365, and networking concepts
• Strong communication and problem-solving skills
• Ability to work independently and as part of a team
• Professional demeanor and customer service mindset
• Must be able to lift and move computer equipment as needed
• Ability to process and evaluate confidential information and materials.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Work independently and efficiently.
• Attention to detail in composing, typing and proofreading materials
• Establishing priorities and meeting deadlines.
• Ability to productively interact with internal and external customers.