Entry-Level IT Support Technician — Onsite Growth

Automotive Credit Corporation; Southfield (MI); Hybrid; USD 28,000 - 32,000; Full time

Job summary

Michael Andrews & Associates LLC is seeking a Level 1 IT Support Technician to join the onsite team in Southfield, MI. You will be the first contact for end-user technology support, address hardware, software, and account issues, and escalate complex problems to senior IT staff as needed.

This role is ideal for someone early in their IT career who is customer-focused and eager to grow, with opportunities to work on Windows devices, Microsoft 365, and security-related tasks.

Qualifications

• High school diploma or GED; associate degree in IT or related field preferred.
• 0-2 years in a helpdesk, IT support, or customer-service role.
• Working knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).
• Familiarity with basic hardware troubleshooting and PC setup.
• Strong customer-service orientation with clear written and verbal communication.
• Strong organizational skills and the ability to manage multiple requests at once.
• Ability to work onsite, full-time, during standard business hours.

Responsibilities

• Serve as the first point of contact for employees seeking technical assistance in person, by phone, by email, and through the IT ticketing system.
• Log, categorize, prioritize, and track support tickets from intake through resolution, keeping users informed of status along the way.
• Perform account administration in Active Directory and Microsoft 365 - password resets, account provisioning and deprovisioning, group membership, and MFA setup.
• Set up, image, deploy, and troubleshoot Windows 10/11 workstations, laptops, monitors, docking stations, and other peripherals.
• Support printers, scanners, and other shared office equipment.
• Troubleshoot basic network connectivity issues - wired, Wi‑Fi, and VPN.
• Install, configure, and update standard business software and Microsoft 365 applications (Outlook, Teams, OneDrive).
• Provide first-touch login and access support for company business systems; elevate application-specific issues to the appropriate team as needed.
• Document solutions, common issues, and procedures in the IT knowledge base.
• Escalate unresolved or complex issues to Tier 2 / senior IT staff with clear, complete notes.
• Assist with onboarding by preparing equipment and accounts for new employees.

Skills

Customer service

Communication (written)

Onsite work

Problem solving

Time management

Education

High school diploma or GED

Associate degree in IT or related field

Tools

Active Directory

Microsoft 365

JIRA

Job description

Michael Andrews & Associates LLC is seeking a Level 1 IT Support Technician to join the onsite team in Southfield, MI. You will be the first contact for end-user technology support, address hardware, software, and account issues, and escalate complex problems to senior IT staff as needed.

This role is ideal for someone early in their IT career who is customer-focused and eager to grow, with opportunities to work on Windows devices, Microsoft 365, and security-related tasks.