Junior IT Support Specialist

Continuum Advantage LLC; Waukee (IA); On-site; USD 42,000 - 52,000; Full time

Job summary

Myriad Advisor Solutions seeks a Technical Support Specialist Level 1 to provide entry-level professional technical support for clients. The role requires strong analytical and problem-solving skills, plus a commitment to exceptional customer service in an in-office environment.

Responsibilities include diagnosing and resolving network and wireless issues, setting up user accounts and computers, documenting details in the help desk system, and maintaining strong relationships with clients and

Qualifications

• Degree or Associates degree in Information Technology related field preferred; completed college coursework in conjunction with work experience will also be considered
• Current knowledge of computer systems, electronic systems, and software applications; Solid understanding of desktop applications
• Level 1 Technical Support experience preferred
• Intermediate to advanced knowledge of Microsoft Windows 10, and a willingness to learn new operating systems
• Intermediate to advanced knowledge of general internet technologies (email, web browsers, etc.)
• Basic knowledge of core network technologies (WiFi, routers, switches, etc.)

Responsibilities

• Diagnostics and troubleshooting of network and wireless issues
• Provide remote technical guidance and assistance to end-users for PC, network, software, and hardware problems
• Document client support issues in help desk system and complete tickets efficiently
• Build strong working relationships with peers, management, clients, and vendors
• Aim to become a product expert and support knowledge growth

Skills

Tech support

Windows 10

Networking

Help desk

Customer service

Education

IT degree or related

Job description

Myriad Advisor Solutions seeks a Technical Support Specialist Level 1 to provide entry-level professional technical support for clients. The role requires strong analytical and problem-solving skills, plus a commitment to exceptional customer service in an in-office environment.

Responsibilities include diagnosing and resolving network and wireless issues, setting up user accounts and computers, documenting details in the help desk system, and maintaining strong relationships with clients and