IT Support Specialist

Infuserve-America; Saint Petersburg (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Infuserve-America in Saint Petersburg, FL is seeking a Mid-level IT Support / Systems Technician to handle day-to-day user, hardware, software, and network support. The role emphasizes hands-on problem solving and customer service.

You will resolve desktop and mobile device issues, administer Windows, Linux, and macOS, manage user accounts, and document solutions. This is a growth-focused opportunity with training and development.

Qualifications

• 1–3 years in IT support, help desk, or technical troubleshooting.
• Associate’s degree in Information Technology, Computer Science, or equivalent hands-on experience.
• Familiarity with Windows, Linux, macOS, Active Directory, and basic networking (TCP/IP, DNS, DHCP).
• Preferred credentials include CompTIA A+ or Network+, but not required.
• Strong customer service, patience, and clear communication for helping non-technical staff.

Responsibilities

• Technical Support: Resolve issues for desktop software, hardware, laptops (Mac and PC), and mobile devices.
• System Administration: Install, configure, and update operating systems (Windows, Linux and macOS) and business applications.
• Network Maintenance: Troubleshoot basic LAN/WAN, Wi‑Fi, and printer connectivity issues; cabling install and troubleshooting.
• User Management: Set up new user accounts, manage password resets, and administer basic access permissions.
• Documentation: Track IT requests, document solutions, and elevate complex network or security problems to senior staff.

Skills

Windows

Linux

macOS

Active Directory

Networking basics

Customer service

Troubleshooting

Education

Associate’s degree in IT / CS or equivalent hands-on experience

Job description

IT Support Specialist with 1 to 3 years of experience managing day-to-day user, hardware, software, and network support for an organization. Salary dependent on abilities. Range listed but not fixed.

Job Overview:

• Role: Mid-level IT Support / Systems Technician
• Experience Required: 1–3 years in IT support, help desk, or technical troubleshooting.
• Education: Associate’s degree in Information Technology, Computer Science, orequivalent hands‑on experience.

Key Responsibilities:

• Technical Support: Resolve incoming employee for desktop software, hardware, laptops (Mac and PC), and mobile devices.
• System Administration: Install, configure, and update operating systems (Windows, linuxand macOS) and business applications.
• Network Maintenance: Troubleshoot basic LAN/WAN, Wi‑Fi, and printer connectivity issues cabling install and troubleshooting.
• User Management: Set up new user accounts, manage password resets, and administer basicaccess permissions. badge creation and management.
• Documentation: Track IT requests, document solutions, and elevate complex network or security problems to senior staff.

Required Skills and Qualifications:

• Technical Knowledge: Familiarity with Windows, Linux, macOS, Active Directory, and basic networking (TCP/IP, DNS, DHCP).
• Certifications: Preferred credentials include CompTIA A+ or Network+, but not required.
• Soft Skills: Strong customer service, patience, and clear communication for helping non‑technical staff, motivated, self starter, good work ethics.
• Problem‑Solving: Ability to diagnose root causes quickly and prioritize multiple supporttasks under deadlines.

We are looking for an aspiring IT professional with a powerful drive to grow and succeed. If you have a proven ability and eagerness to learn, we are fully prepared to invest in your training. This is a rare, high‑potential opportunity to launch your career in technology with an organization dedicated to your professional development.