Junior IT Support Specialist

UCCU; Provo (UT); On-site; USD 42,000 - 65,000; Full time

Job summary

UCCU is seeking a Help Desk Technician I in Provo, UT to provide frontline technical support to employees. You will install and maintain PCs, printers, phones, and other technology, troubleshoot issues, document solutions, and escalate problems when needed.

The ideal candidate has a high school diploma or equivalent and about one year of experience in technical support, with familiarity with Microsoft cloud services.

Qualifications

• High school diploma or equivalent; IT coursework preferred.
• 1 year of experience in technical support or help desk or equivalent training.

Responsibilities

• Serve as a primary point of contact for the IT Help Desk by answering support calls, documenting issues, resolving problems whenever possible, assigning issues to the appropriate IT personnel, and following through to completion.
• Set up, install, configure, maintain, and support PCs, VDI, servers, printers, phones, and other technology devices.
• Troubleshoot hardware, software, OS, network, phone system, and peripherals.
• Test system and equipment performance, identify problems, and implement solutions.
• Administer and support users through Microsoft cloud administration services and other systems.
• Create and maintain user accounts, computers, servers, and other network devices.
• Help maintain data communications and escalate connectivity issues.
• Monitor scheduled processes and ensure completion of daily/monthly processing activities.
• Monitor system integrity, performance, and availability, notifying management of significant problems.
• Log service requests with vendors and coordinate follow-up.
• Maintain accurate technical documentation and reports.
• Respond promptly to employee support requests with status updates.
• Provide technical assistance and training to employees on UCCU systems.
• Serve as a technical resource and consultant to employees.
• Build relationships with staff, IT personnel, management, and vendors.
• Recommend equipment/process improvements when opportunities arise.
• Assist IT personnel with projects and other duties.
• Attend meetings and stay informed about changes in technology.

Skills

Technical support

Help desk

PC hardware

Customer service

Troubleshooting

Documentation

Education

High school diploma or equivalent

IT coursework

Tools

Microsoft 365 Admin

VDI

Job description

UCCU is seeking a Help Desk Technician I in Provo, UT to provide frontline technical support to employees. You will install and maintain PCs, printers, phones, and other technology, troubleshoot issues, document solutions, and escalate problems when needed.

The ideal candidate has a high school diploma or equivalent and about one year of experience in technical support, with familiarity with Microsoft cloud services.