Technical Support Engineer I — Windows, Linux & macOS

Kaseya Limited; Orlando, Northern (FL, KY); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Kaseya is seeking a Technical Support Engineer – L1 in Orlando, FL to provide high-quality technical support for customers. You will troubleshoot across Windows, Linux/UNIX, and macOS, work with VMware/Hyper‑V, and handle chat, phone, and tickets in a fast-paced environment.

The role emphasizes building strong customer relationships, maintaining documentation, and meeting KPIs while collaborating with internal teams to resolve issues efficiently.

Qualifications

• Experience supporting Windows, Linux/UNIX, and macOS environments.
• Ability to analyze system and application logs for troubleshooting.
• Familiar with Active Directory permissions (ACLs) and Group Policy.

Responsibilities

• Provide Level 1 technical support via chat, phone, and tickets.
• Diagnose and resolve issues across Windows, Linux/UNIX, and macOS.
• Troubleshoot server, networking, storage, and virtualization components.
• Analyze logs to identify root causes and document resolutions.
• Maintain accurate customer interactions and KPI targets.
• Collaborate with internal teams and escalate complex issues as needed.

Skills

Operating systems

Linux/ UNIX

Windows

macOS

VMware/Hyper‑V

Networking

Troubleshooting

Active Directory

DNS/DHCP

TCP/IP

CLI/Logs analysis

Education

Certifications (CompTIA A+/Network+/Server+/Security+; Microsoft Azure Administrator; Red Hat; VMware Certified)

Tools

VMware

Hyper‑V

PuTTY

SSH

Nmap

Traceroute

Job description

Kaseya is seeking a Technical Support Engineer – L1 in Orlando, FL to provide high-quality technical support for customers. You will troubleshoot across Windows, Linux/UNIX, and macOS, work with VMware/Hyper‑V, and handle chat, phone, and tickets in a fast-paced environment.

The role emphasizes building strong customer relationships, maintaining documentation, and meeting KPIs while collaborating with internal teams to resolve issues efficiently.