Senior MSP Engineer: Microsoft 365 & Security

Openkrill; United States; Hybrid; USD 63,000 - 91,000; Full time

Benefits offered by this job

Medical insurance

Home office setup allowance

Internet allowance

Gym & wellness allowance

Certifications reimbursement

Flexible work - home or office

Open-door culture

Job summary

Openkrill is seeking an experienced Level 3 Engineer and Microsoft 365 Specialist to design, build, and strengthen internal technology platforms while delivering high-quality technical support across a diverse small‑business client environment.

This hands-on role focuses on improving internal systems, configuring RMM and PSA platforms, strengthening documentation and service‑delivery standards, and uplifting Microsoft 365 security and endpoint‑management environments.

Qualifications

• Minimum five years in IT engineering, systems administration, or technical support.
• Level 3 capability in Microsoft 365 environments, including Intune, CA, Autopilot, and Purview.
• Experience in MSP environments.
• Ability to design, implement, and support production systems.
• Strong incident triage and incident-management across L1-L3.
• Experience configuring or improving RMM and PSA platforms.
• Knowledge of networking, endpoint management, identity, security, and SaaS.
• Excellent technical documentation discipline.

Responsibilities

• Design, configure, and continually improve internal IT systems, tools, and service delivery.
• Build and administer RMM/PSA environments, transitioning toward NinjaOne and TeamViewer capabilities.
• Configure and enhance PSA platforms and associated workflows.
• Deliver Level 1–3 technical support, including incident triage and management.
• Implement and manage Intune, CA, Autopilot, and mobile device management.
• Configure Purview capabilities, including data loss prevention and classification.
• Implement Microsoft 365 and SaaS backup solutions.
• Support multi-tenant administration using tenant-management platforms.

Skills

MS 365 Admin

Intune

Conditional Access

Windows Autopilot

NinjaOne

Incident triage

Security fundamentals

Documentation

Education

ITIL certification

Bachelors in IT

Tools

NinjaOne

TeamViewer

Azure

Job description

Openkrill is seeking an experienced Level 3 Engineer and Microsoft 365 Specialist to design, build, and strengthen internal technology platforms while delivering high-quality technical support across a diverse small‑business client environment.

This hands-on role focuses on improving internal systems, configuring RMM and PSA platforms, strengthening documentation and service‑delivery standards, and uplifting Microsoft 365 security and endpoint‑management environments.