Technical Support Engineer I (L1) - Windows/Linux/macOS

Kaseya; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Kaseya is seeking a Technical Support Engineer – L1 in Orlando, Florida to deliver high-quality tech support for customers across Windows, Linux, and macOS ecosystems. You will troubleshoot servers, networks, and storage while maintaining a customer-first approach and documenting resolutions.

Ideal candidates will have strong OS knowledge, virtualization experience, log analysis skills, and familiarity with AD, GPO, and cloud basics. A fast-paced, cross-functional support role awaits.

Qualifications

• Experience across Windows, Linux/UNIX, and macOS operating systems.
• Experience with virtualization (VMware, Hyper-V).
• Troubleshooting BIOS/UEFI and boot issues.
• Hands-on Linux commands, PuTTY, and SSH for diagnostics.
• Ability to analyze logs beyond Windows Event Viewer (e.g., /var/log/).
• Experience with Windows Server hardware and administration.
• Knowledge of AD permissions (ACLs) and Group Policy.
• Familiarity with NAS/SAN/tape/RAID and virtual storage concepts.
• Understanding of file systems (NTFS, FAT, ext4) and recovery concepts.
• Familiarity with Exchange, SQL, and Oracle command basics.
• OS/network troubleshooting: TCP/IP, DNS, DHCP, HTTP/HTTPS.
• Using network tools: ping, ipconfig, Nmap, traceroute.
• Firewall rule config, port troubleshooting, latency, and packet loss analysis.
• Excellent written and verbal communication.
• Strong customer-service orientation and problem-solving.

Responsibilities

• Provide Level 1 technical support via chat, phone, and tickets.
• Diagnose and resolve issues across Windows, Linux/UNIX, and macOS.
• Troubleshoot servers, workstations, networking, storage, and virtualization.
• Analyze logs to identify root causes and patterns.
• Assist with Active Directory, GPO, permissions, and Windows Server admin.
• Troubleshoot networking services including TCP/IP, DNS, DHCP and HTTP/HTTPS.
• Document interactions, steps taken, and resolutions accurately.
• Meet or exceed support KPIs and service expectations.
• Deliver professional, customer-first interactions and build relationships.
• Collaborate with internal teams and escalate as needed.

Skills

Operating systems

Virtualization

BIOS/UEFI troubleshooting

Linux commands & SSH

Log analysis

Windows Server administration

Active Directory & Group Policy

Networking fundamentals

Documentation & communication

Customer-focused mindset

CompTIA A+

CompTIA Network+

CompTIA Server+

CompTIA Security+

Azure Administrator

VMware

AWS

Red Hat Linux

VCP

Education

CompTIA A+

Tools

PuTTY

SSH

Nmap

Traceroute

Windows Server Core

VMware

Hyper-V

Job description

Kaseya is seeking a Technical Support Engineer – L1 in Orlando, Florida to deliver high-quality tech support for customers across Windows, Linux, and macOS ecosystems. You will troubleshoot servers, networks, and storage while maintaining a customer-first approach and documenting resolutions.

Ideal candidates will have strong OS knowledge, virtualization experience, log analysis skills, and familiarity with AD, GPO, and cloud basics. A fast-paced, cross-functional support role awaits.