Security-Cleared IT Helpdesk Analyst

D2 Technical Services; St. Louis (MO); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

PTO

Job summary

D2 Consulting in St. Louis, MO seeks a Junior Helpdesk Specialist to provide superior customer service at the Single-Point-of-Contact IT Service Desk. You will assist with technical issues, respond to queries, and guide users through problem-solving steps to resolution.

Responsibilities include running diagnostics, documenting tickets, and ensuring follow-up. Familiarity with ServiceNow and MS Office is a plus; DoD 8140 IAT Level I readiness is expected within 6 months of hire.

Qualifications

• Bachelor’s Degree in a technical IT field or IT Certification or 1 year IT experience.
• Operational experience with ServiceNow is preferred.
• Ability to obtain DoD 8140 IAT Level I within 6 months of hire.

Responsibilities

• Assist in providing technical assistance for computer systems, hardware, or software.
• Respond to email or chat messages and walk customers through problem-solving steps.
• Run diagnostic programs and determine/implement solutions.
• Create tickets in the incident management system and ensure incidents are tracked to resolution.
• Provide first contact account resets, unlocks, and security issue resolution.

Skills

Customer service

Time management

Telephone support

Problem solving

Team collaboration

Education

Bachelor's Degree in IT field

IT Certification

Tools

ServiceNow

Microsoft Word

Microsoft Excel

Job description

D2 Consulting in St. Louis, MO seeks a Junior Helpdesk Specialist to provide superior customer service at the Single-Point-of-Contact IT Service Desk. You will assist with technical issues, respond to queries, and guide users through problem-solving steps to resolution.

Responsibilities include running diagnostics, documenting tickets, and ensuring follow-up. Familiarity with ServiceNow and MS Office is a plus; DoD 8140 IAT Level I readiness is expected within 6 months of hire.