Helpdesk Technician (TS/SCI) — Entry-Level IT Support

D2 Consulting; St. Louis (MO); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health/Dental/Vision insurance

401(k) match

Accrued PTO

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Job summary

D2 Consulting in St. Louis, MO is seeking a New Junior Helpdesk Specialist with active TS/SCI security clearance. The role supports the Single-Point-of-Contact IT Service Desk, handling ticket creation, diagnostics, and customer assistance from Wednesday through Saturday.

Training occurs Monday to Friday 8am CST, with a focus on first-contact resolutions. Qualifications include a technical IT degree or equivalent experience, ServiceNow familiarity, and the ability to obtain DoD 8140 IAT Level I

Qualifications

• Bachelor's Degree in a technical IT field or equivalent experience.
• Strong customer service, organizational, and time management skills.
• Experience or ability to obtain DoD 8140 IAT Level I within 6 months of hire.

Responsibilities

• Assist in providing technical assistance and support related to computer systems, hardware, or software.
• Respond to queries and run diagnostic programs to isolate problems and implement solutions.
• Create tickets in the incident management system for all support calls.
• Provide first contact account resets, unlocking, troubleshooting, and security issue resolution.
• Walk customers through problem-solving steps and follow up to ensure issues are resolved.

Skills

Customer service

Organizational skills

Time management

Microsoft Office

Education

Bachelor's Degree in a technical IT field

Tools

ServiceNow

Microsoft Office

Job description

D2 Consulting in St. Louis, MO is seeking a New Junior Helpdesk Specialist with active TS/SCI security clearance. The role supports the Single-Point-of-Contact IT Service Desk, handling ticket creation, diagnostics, and customer assistance from Wednesday through Saturday.

Training occurs Monday to Friday 8am CST, with a focus on first-contact resolutions. Qualifications include a technical IT degree or equivalent experience, ServiceNow familiarity, and the ability to obtain DoD 8140 IAT Level I