Help Desk Analyst

Addison Group; Baltimore (MD); On-site; USD 60,000 - 70,000; Full time

Job summary

A leading staffing firm is seeking a Helpdesk Analyst in Washington, DC offering $60,000 to $70,000 salary. The role involves providing Tier I IT support and requires 2+ years of experience in IT. Ideal candidates will possess strong troubleshooting and communication skills, and familiarity with Office 365, Windows, and Active Directory. This is a full-time position requiring onsite presence four days per week.

Qualifications

• 2+ years of IT/desktop support experience required.
• Strong communication skills to explain technical concepts.

Responsibilities

• Provide first-line troubleshooting and user support.
• Create, triage, and elevate tickets for Tier II support.
• Resolve common technical problems including login and configuration issues.
• Support onboarding processes following established procedures.
• Maintain documentation of issues, solutions, and procedures.
• Collaborate to enhance IT operations.

Skills

IT support experience

Troubleshooting skills

Communication skills

Basic networking understanding

Education

Bachelor’s degree in Information Technology or related field

Tools

Office 365

Windows

iOS

Android

Active Directory

Job description

Base pay range

$60,000.00/yr - $70,000.00/yr

Helpdesk Analyst (Full-Time, Onsite – Washington, DC)

We are looking for a Helpdesk Analyst to join our client's team in Washington, DC. This is an exciting opportunity for a junior IT professional—someone who’s eager to build their career in a professional, fast-paced environment. The ideal candidate will have up to 3–4 years of experience in IT support, preferably from the private sector (not from an MSP background). This position will be onsite four days per week.

About the Role

As a Helpdesk Analyst, you’ll provide Tier I IT support across a range of systems, software, and devices. You’ll work closely with senior IT staff to resolve user issues, improve processes, and ensure an excellent internal support experience.

Responsibilities

• Provide first‑line troubleshooting and user support for tickets and technical issues
• Create, triage, and elevate tickets for Tier II support as needed
• Resolve common technical problems (login issues, installations, configuration, etc.)
• Support onboarding and other user setup processes following established procedures
• Maintain accurate documentation of issues, solutions, and procedures
• Collaborate with team members to enhance IT operations and service delivery

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)
• 2+ years of IT/desktop support experience
• Experience with Office 365, Windows, iOS, and Android devices
• Working knowledge of Active Directory
• Strong troubleshooting skills for both hardware and software
• Excellent communication skills, with the ability to explain technical concepts to non‑technical users
• Basic understanding of networking and security principles
• Ability to work both independently and collaboratively in a team environment

Compensation

• Salary range: $60,000 – $70,000 (commensurate with experience)

Location

Washington, DC (Onsite 4 days per week)

If you’re a motivated IT professional looking to grow within a prestigious private‑sector environment, I’d love to hear from you.