IT Support Technician

Adelphoi; Latrobe (Westmoreland County); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403(b) retirement plan

Disability insurance

Life insurance

Relaxed work environment

Paid time off

Job summary

Adelphoi USA Inc. in Latrobe, PA, is seeking an Entry‑Level IT Help Desk Technician to join our youth-focused nonprofit team. You will respond to calls and emails, review service tickets, and assist with desktop, software, and network issues to keep endpoints running smoothly.

Ideal candidates have basic IT knowledge, good problem‑solving skills, and a relevant IT education or training. We offer comprehensive benefits including health, dental, and vision insurance, and a supportive work

Qualifications

• Basic IT knowledge and familiarity with desktop computing, OS, and networks.
• Strong problem-solving skills and ability to ask focused troubleshooting questions.
• Education or training in information technology.

Responsibilities

• Respond to phone calls and emails to create or review service tickets.
• Troubleshoot issues related to software, security, hardware, and network connectivity.
• Collaborate with the IT team on computer upgrades and infrastructure maintenance.

Skills

Desktop computing

Operating systems

Network connectivity

Troubleshooting

Education

Information Technology training/degree

Job description

IT Help Desk – Entry Level

Location: Onsite, Latrobe, PA

Adelphoi USA Inc., a leading youth-focused nonprofit with 700 employees and a 50-year legacy, is seeking an Entry-Level IT Help Desk Technician to join our dynamic team.

What You’ll Do

• Respond to phone calls and emails to create or review service tickets.
• Troubleshoot issues related to software, security, hardware, and network connectivity.
• Collaborate with the IT team on computer upgrades and infrastructure maintenance.

What We’re Looking For

• General knowledge of desktop computing, operating systems, and network connectivity.
• Strong problem-solving skills and the ability to ask insightful troubleshooting questions.
• Education, degree, or technical training in information technology.

Why Join Us?

• Comprehensive benefits: health, dental, vision insurance.
• 403(b) retirement plan with company match.
• Disability and life insurance.
• Relaxed work environment.
• Generous paid time off—up to 4 weeks after two years of service.

About Adelphoi USA

We are a major provider of counseling, residential, adoption, foster care, and educational services for youth and families. With over 25 group homes and education centers across Pennsylvania and a central 19‑acre campus in Latrobe, we’ve been making a difference for more than five decades.

Adelphoi is an Equal Opportunity Employer.