IT Help Desk Technician – Start in User & Network Support

Clear Destination Inc.; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Clear Destination Inc. in the United States is seeking an IT Help Desk Specialist to provide first-line support for desktop and systems, resolving issues with Windows, Office, and financial applications.

You will manage Active Directory, administer Microsoft 365, and help maintain network infrastructure, servers, and device deployment. 1-3 years of experience and a relevant degree or certifications are preferred.

Qualifications

• 1-3 years of IT/help desk experience.
• Experience supporting Windows and Office applications.
• Familiarity with AD and Microsoft 365 administration.

Responsibilities

• Answer inbound telephone and email IT support requests for desktops and systems.
• Provide end-user software support for Windows, Office, and financial applications.
• Deploy PCs, laptops, and mobile devices; assist with training and onboarding.

Skills

Windows OS troubleshooting

Microsoft Office

Remote desktop support

Communication skills

Education

Associate degree in Computers or related field

MCSE

CCNA

Tools

Active Directory

Microsoft 365

Networking basics

Job description

Clear Destination Inc. in the United States is seeking an IT Help Desk Specialist to provide first-line support for desktop and systems, resolving issues with Windows, Office, and financial applications.

You will manage Active Directory, administer Microsoft 365, and help maintain network infrastructure, servers, and device deployment. 1-3 years of experience and a relevant degree or certifications are preferred.