Junior IT Help Desk - Launch Your Federal Tech Career

General Dynamics Information Technology, Inc.; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Junior/Help Desk Technician to provide world-class IT support to a federal client in Washington, DC.

You will be the first contact for issues, delivering professional, white‑glove service while resolving routine IT problems and guiding users through basic configurations. The role emphasizes prompt ticketing, clear communication, and teamwork to meet strict SLAs and customer satisfaction.

Qualifications

• High School Diploma/GED or IT-related degree with related experience.
• CompTIA Security+ required on hire.
• Active Top Secret clearance with SCI eligibility.
• Desktop/notebook troubleshooting, peripheral installation, basic Active Directory exposure, and enterprise ticketing system experience.
• Excellent verbal and written communication; collaborative and adaptable; able to pass an English assessment.

Responsibilities

• Provide routine Tier 1 IT support to onsite and remote users via phone, chat, email and deskside.
• Maintain professional, high‑level customer service and white‑glove support.
• Operate with minimal supervision on routine technical tasks and standard desktop configurations.
• Assist on-site installation and configuration of desktops, notebooks, printers and mobile devices.
• Perform basic Tier 1 troubleshooting of Windows and MacOS.
• Use ticketing tools for identity management and incident tracking.
• Document and communicate incident status and resolutions to users.
• Proactively follow up to ensure issues are fully resolved before closing tickets.
• Share common issues with peers to improve service delivery.
• Consistently meet SLAs and maintain top customer feedback.

Skills

Help desk support

Technical troubleshooting

Communication

Security clearance knowledge

Education

High School Diploma/GED

Associate's Degree in IT-related discipline

Bachelor's Degree or higher in IT-related discipline

Tools

Active Directory

Ticketing system

Job description

General Dynamics Information Technology, Inc. is seeking a Junior/Help Desk Technician to provide world-class IT support to a federal client in Washington, DC.

You will be the first contact for issues, delivering professional, white‑glove service while resolving routine IT problems and guiding users through basic configurations. The role emphasizes prompt ticketing, clear communication, and teamwork to meet strict SLAs and customer satisfaction.