Top-Secret Help Desk Tech — VIP IT Support & Growth

General Dynamics Information Technology, Inc.; Washington (District of Columbia); On-site; USD 60,000 - 85,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Help Desk Technician in Washington, DC to provide Tier 1 IT support for a government client.

You will be the first contact, delivering professional technical and customer service to resolve issues quickly in a fast-paced environment. The role requires security clearance (Top Secret with SCI eligibility) and CompTIA Security+ upon hire, with shift options on-site and holidays.

Qualifications

• High School Diploma/GED and 4–5 years of progressive tech support; OR IT degree with related years.
• CompTIA Security+ required upon hire.
• Active Top Secret clearance with SCI eligibility.

Responsibilities

• Provide Tier 1 support to diagnose and resolve hardware, software, and network issues.
• De-escalate VIP user issues with white-glove communication.
• Create knowledge base articles to improve user experience.
• Manage user environments using Active Directory and Microsoft 365.
• Set up shared drives and map network drives; resolve profile/registry issues.
• Resolve workstation issues to minimize downtime for on-site and remote personnel.
• Review tickets for clear, professional communication and compliance.
• Coordinate with other teams to resolve cross-department issues.

Skills

Verbal & written communication

Windows troubleshooting

MacOS troubleshooting

Microsoft 365 administration

Active Directory management

Shared drive mapping

Network connectivity diagnostics

Education

Bachelor's Degree in IT

Associate's Degree in IT

High School Diploma/GED

Master's Degree in IT

Tools

Active Directory

Microsoft 365

Windows

MacOS

Network diagnostics

Job description

General Dynamics Information Technology, Inc. is seeking a Help Desk Technician in Washington, DC to provide Tier 1 IT support for a government client.

You will be the first contact, delivering professional technical and customer service to resolve issues quickly in a fast-paced environment. The role requires security clearance (Top Secret with SCI eligibility) and CompTIA Security+ upon hire, with shift options on-site and holidays.