Junior IT Field Support Engineer

Arcfield; Middletown (RI); On-site; USD 49,619 - 86,279; Part time

Benefits offered by this job

Health Insurance

Paid Time Off

Wellness programs

Job summary

Arcfield in Middletown, RI is seeking an entry-level IT intern or early-career support specialist to gain hands-on experience in a professional IT environment. You will assist the IT team with day-to-day end-user technology needs and desktop support.

The role involves laptop setup, responding to support tickets, remote and in-person user assistance, documenting issues, and learning standard IT support processes under experienced staff.

Qualifications

• BS 0-2 years experience or HS 6-8 years experience.
• Pursuing or completed Associate’s or Bachelor’s in Information Technology, Computer Science, Computer Engineering, or related field.
• Basic understanding of Windows 10/11, desktop support, and common end-user issues.
• Familiar with MS Office applications (Outlook, Word, Excel, PowerPoint, Teams).
• General networking fundamentals (Wi‑Fi, IP addresses, printers, basic connectivity).
• Interested in networking, Linux, infrastructure, or systems administration.
• Strong written and verbal communication skills.
• Willingness to learn, take direction, follow IT procedures.
• Positive attitude with initiative on tasks and day-to-day IT support.

Responsibilities

• Support desktop and office applications, user hardware, software, peripherals, and basic troubleshooting.
• Assist with laptop setup, respond to support tickets, and help users remotely and in person.
• Document common issues and learn standard IT support processes under experienced staff.
• Gain exposure to networking, Linux systems, infrastructure support, or system administration.

Skills

End-user support

Communication skills

Willingness to learn

Troubleshooting

Remote and in-person support

Education

Associate’s or Bachelor’s degree in IT/CS/CE

Tools

Windows 10/11

MS Office

Networking basics

Printers and peripherals

Job description

Responsibilities

This is an entry-level IT internship or early-career support position ideal for a candidate who is currently completing, or has recently completed, a degree in Information Technology, Computer Science, Computer Engineering, or a related field. The role is designed to provide hands-on experience in a professional IT environment while assisting the IT team with day-to-day end-user technology needs.

Responsibilities

This is an entry-level IT internship or early-career support position ideal for a candidate who is currently completing, or has recently completed, a degree in Information Technology, Computer Science, Computer Engineering, or a related field. The role is designed to provide hands-on experience in a professional IT environment while assisting the IT team with day-to-day end-user technology needs.

The candidate will help support desktop and office applications, user hardware, software, peripherals, and basic troubleshooting requests. Responsibilities may include assisting with laptop setup, responding to support tickets, helping users both remotely and in person, documenting common issues, and learning standard IT support processes under the guidance of experienced IT staff.

This role is a good fit for someone who is interested in building a broad IT foundation and may have a growing interest in areas such as networking, Linux systems, infrastructure support, or system administration.

Qualifications

Required Qualifications

• BS 0-2 Years of experience, or HS 6-8 years of experience
  
  

Preferred Qualifications

• Currently pursuing, or recently completed, an Associate’s or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related technical field.
• Basic understanding of Windows 10/11, desktop support, and common end-user technology issues.
• Familiarity with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• General understanding of networking fundamentals, such as Wi-Fi, IP addresses, printers, and basic connectivity troubleshooting.
• Interest in learning more about networking, Linux, infrastructure, or systems administration.
• Strong written and verbal communication skills with the ability to interact professionally with end users and IT team members.
• Willingness to learn, take direction, ask questions, and follow established IT procedures.
• Positive attitude with the ability to take initiative on assigned tasks and contribute to day-to-day IT support activities.
• Comfortable assisting with hands-on tasks such as equipment setup, workspace support, cable m anagement, and minor facilities-related support needs.
  
  

Equal Pay Act

This is the projected compensation range for this position. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, Arcfield invests in its employees beyond just compensation. Arcfield ’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long-Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections. Min: $49,619.87 Max: $86,279.33

EEO Statement

We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.