Junior Infrastructure Engineer - Azure & Windows Focus

HKA; Phoenix (AZ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

PTO 20 days/year

Company holidays 10 days + 2 floating

Wellness days 7

401k with company match

Training & development

Job summary

HKA is hiring a Junior Infrastructure Engineer to join our global Infrastructure Services team. This early‑career role provides hands‑on experience, mentorship, and growth opportunities as you support and improve Microsoft-centric systems, cloud, identity, and endpoint services across international teams.

You will work with Windows Server, Active Directory, Entra ID, Intune, and Azure, while gaining exposure to 365 services and FSLogix.

Qualifications

• Genuine interest in systems infrastructure, cloud services, identity, endpoint management, and automation.
• Foundational knowledge of Windows administration, directory services, permissions, virtualization, and cloud concepts (via degree, apprenticeship, home lab, internship, or practical experience)
• Evidence-based troubleshooting approach: gather information, test safely, document findings, and determine when to escalate
• Ability to communicate clearly across international teams and technical backgrounds
• Strong organizational skills and attention to detail in ticket management and documentation
• Willingness to learn from experienced engineers, accept feedback, and share knowledge
• Awareness of information security, data protection, least privilege, and controlled change practices

Responsibilities

• Provide tier 3 assistance for infrastructure incidents and service requests escalated by Service Desk and Site Support teams
• Monitor and report on health, availability, and capacity of server, cloud, backup, storage, identity, and endpoint services; promptly elevate risks and outages
• Assist in administering Windows Server, Active Directory, and Entra ID (user, group, device, authentication, and access management)
• Support Microsoft Azure infrastructure, including virtual machines, storage, backup, monitoring, and platform services under documented procedures and access controls
• Operate Microsoft Intune for device configuration, compliance, application deployment, and troubleshooting
• Support infrastructure‑related Microsoft 365 services (Exchange Online, Teams, SharePoint Online, service health)
• Assist with Azure Virtual Desktop and FSLogix administration, monitoring, and user issue resolution
• Conduct routine backup checks, support restore testing, and maintain recovery documentation
• Use PowerShell and approved automation tools to optimize repeatable operational tasks, subject to peer review
• Document technical procedures, knowledge articles, asset records, and change records accurately
• Participate in infrastructure projects, testing, maintenance, and controlled change activities
• Operate according to HKA’s security, change-management, and privileged-access policies

Skills

Windows administration

Active Directory

Identity management

Cloud concepts

Troubleshooting

Documentation

Cross-team communication

Tools

Azure

Entra ID

Intune

PowerShell

Microsoft 365

FSLogix

Job description

HKA is hiring a Junior Infrastructure Engineer to join our global Infrastructure Services team. This early‑career role provides hands‑on experience, mentorship, and growth opportunities as you support and improve Microsoft-centric systems, cloud, identity, and endpoint services across international teams.

You will work with Windows Server, Active Directory, Entra ID, Intune, and Azure, while gaining exposure to 365 services and FSLogix.