Junior IT Infrastructure Engineer

Jobtailor; Arizona; On-site; USD 60,000 - 80,000; Full time

Job summary

Jobtailor is seeking a junior IT infrastructure professional in Arizona to support Windows Server, Active Directory, Entra ID, and Microsoft 365 environments. You will help manage Azure resources, Intune, and FSLogix, with a focus on automation and documentation.

The role requires foundational cloud concepts understanding, strong troubleshooting, and collaboration with international teams. Candidates should be eager to learn and grow within a Microsoft-centric setup.

Qualifications

• Foundational knowledge of Windows administration and directory services.
• Experience with virtualization and cloud concepts.
• Evidence-based troubleshooting approach and clear escalation when needed.
• Ability to communicate across international teams and technical backgrounds.
• Strong organizational skills and accurate ticket/documentation practices.

Responsibilities

• Provide tier 3 infrastructure assistance for incidents and service requests.
• Monitor health, availability, and capacity of server, cloud, backup, storage, identity, and endpoint services.
• Elevate infrastructure risks and outages promptly.
• Assist in administering Windows Server, Active Directory, and Entra ID.

Skills

Windows Administration

Active Directory

Entra ID

PowerShell

Azure

Microsoft 365

Cloud Concepts

Automation

Documentation

Education

Azure Fundamentals

Security, Compliance and Identity Fundamentals

Tools

Microsoft 365

Azure

Intune

FSLogix

PowerShell

Job description

• Provide tier 3 assistance for infrastructure incidents and service requests escalated by Service Desk and Site Support teams
• Monitor and report on health, availability, and capacity of server, cloud, backup, storage, identity, and endpoint services
• Promptly elevate infrastructure risks and outages
• Assist in administering Windows Server, Active Directory, and Entra ID, including user, group, device, authentication, and access management
• Support Microsoft Azure infrastructure, including virtual machines, storage, backup, monitoring, and platform services under documented procedures and access controls
• Operate Microsoft Intune for device configuration, compliance, application deployment, and troubleshooting
• Support infrastructure-related Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, and service health
• Assist with Azure Virtual Desktop and FSLogix administration, monitoring, and user issue resolution
• Conduct routine backup checks, support restore testing, and maintain recovery documentation
• Use PowerShell and approved automation tools to optimize repeatable operational tasks, subject to peer review
• Document technical procedures, knowledge articles, asset records, and change records accurately
• Participate in infrastructure projects, testing, maintenance, and controlled change activities
• Operate according to HKA’s security, change-management, and privileged-access policies
• Collaborate with team members in other states and countries to support and improve Microsoft-centric systems, cloud, identity, and endpoint services

Requirements

• Genuine interest in systems infrastructure, cloud services, identity, endpoint management, and automation
• Foundational knowledge of Windows administration, directory services, permissions, virtualization, and cloud concepts via degree, apprenticeship, home lab, internship, or practical experience
• Evidence-based troubleshooting approach: gather information, test safely, document findings, and determine when to escalation
• Ability to communicate clearly across international teams and technical backgrounds
• Strong organizational skills and attention to detail in ticket management and documentation
• Willingness to learn from experienced engineers, accept feedback, and share knowledge
• Awareness of information security, data protection, least privilege, and controlled change practices
• Preferred experience in IT support, desktop support, service desk, or junior systems administration
• Hands‑on exposure to Microsoft 365, Azure, Entra ID, Intune, Windows Server, or PowerShell
• Relevant Microsoft certification, such as Azure Fundamentals, Security, Compliance and Identity Fundamentals, or actively pursuing one
• Experience with service management platforms and handling incident, request, and change records
• Familiarity with source control, infrastructure-as-code concepts, or operational scripting

Core Competencies

Demonstrates expertise in managing and supporting Microsoft-centric infrastructure, including Windows Server, Azure, and Microsoft 365 services. Proficient in troubleshooting, documentation, and adhering to security and change management practices.

Highest-signal resume keywords

• Microsoft Azure Infrastructure Support
• Windows Server Administration
• PowerShell Automation
• Microsoft 365 Services Management
• Incident Management

Hard Skills

• Windows Administration
• Active Directory
• Entra ID
• Microsoft Intune
• Azure Virtual Desktop
• FSLogix Administration
• Backup and Recovery
• Virtualization
• Cloud Concepts
• Operational Scripting

Soft Skills

• Clear Communication
• Organizational Skills
• Attention to Detail
• Willingness to Learn
• Collaborative Teamwork

Certifications & Qualifications

• Azure Fundamentals
• Security, Compliance and Identity Fundamentals

Industry Keywords

• Infrastructure Management
• Cloud Services
• Identity Management
• Endpoint Management
• Information Security

Tools & Technologies

• Microsoft 365
• Service Management Platforms
• Automation Tools
• Monitoring Tools
• Change Management Systems