Junior Help Desk Tech — Weekend Onsite Support (Windows)

Boston Architectural College; Boston (MA); On-site; USD 23,000 - 32,000; Part time

Job summary

The Boston Architectural College (BAC) seeks a part-time Help Desk Tech I to provide frontline technology support for staff, faculty, and students on-site in Boston. This role emphasizes timely ticketing, basic hardware/software troubleshooting, and coordination of multimedia and loaner equipment.

Ideal candidates will have a High School Diploma (Some College preferred), experience with Windows, excellent communication, and strong problem-solving skills.

Qualifications

• High School Diploma; some college experience preferred.
• Experience in a Windows environment is a plus.
• Strong communication and problem-solving skills.
• Detail-oriented with good organizational abilities.
• Ability to work independently and in a team.
• Commitment to BAC mission and service quality.

Responsibilities

• Provide timely support and tracking for Help Desk requests.
• Provide basic maintenance and troubleshooting for hardware/software issues.
• Coordinate multimedia events, equipment scheduling, loaner equipment.
• Track and manage tickets to final resolution.
• Provide proactive, professional service.
• Other tasks as assigned.

Skills

Windows OS

Detail oriented

Communication

Problem solving

Organization

Independent work

Team collaboration

Mission-driven

Education

High School Diploma

Some College

Job description

The Boston Architectural College (BAC) seeks a part-time Help Desk Tech I to provide frontline technology support for staff, faculty, and students on-site in Boston. This role emphasizes timely ticketing, basic hardware/software troubleshooting, and coordination of multimedia and loaner equipment.

Ideal candidates will have a High School Diploma (Some College preferred), experience with Windows, excellent communication, and strong problem-solving skills.