Field Technician

Hypertec Group; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Field Technician, where you will play a vital role in hardware installation projects and contribute to innovative solutions in sustainable technology. This position offers a dynamic work environment where your skills in customer service and technical expertise will shine. With a commitment to excellence, you will work closely with clients and technical teams to ensure successful installations and maintenance of various systems. Enjoy competitive compensation and a comprehensive benefits package tailored to your needs, including medical, dental, and a generous PTO plan. Your journey with us will be rewarding and impactful!

Benefits

Competitive Compensation

Comprehensive Benefit Plans

401K with Employer Contribution

Health Savings Account (HSA)

Generous PTO Plan

Tuition Reimbursement Program

Qualifications

• 3+ years of experience in installation and maintenance of hardware and software.
• Strong customer-facing skills and ability to work flexible shifts.

Responsibilities

• Perform hardware installation and maintenance tasks on site.
• Diagnose technical problems and provide solutions.

Skills

Field Service Technician Experience

Basic Networking Knowledge

Customer Service Skills

Power and Hand Tools Usage

Communication Skills

Physical Work Capacity

Education

High School Diploma or Equivalent

Tools

Voltmeter

Cable Testers

Job description

Job Category: Customer Service - Technicians

Are you a dynamic individual looking for your next career opportunity?

Hypertec, with a tradition of 40 years of excellence and innovation, welcomes you to play a key role in shaping the future of sustainable technologies and be a part of our story. Join us and let us make the future amazing together!

We are looking for a Field Technician to join our team and share our Company values.

Hypertec team members share the Company’s core values:

• Customer Focus
• Integrity and Trust
• Respect
• Communication

What You’ll Be Contributing:

• Perform the tasks relating to various hardware installation projects according to the assignment of work orders.
• Plan and perform, according to the technical specifications and directives received, the layout, installation, modifications and removal of vehicular scanning units, computer systems, as well as different types of vehicular scanning equipment;
• Perform all assigned on site installation, calibration, repair, maintenance, and test tasks;
• Consult the technical documentation of the installation;
• Diagnose errors or technical problems and determine proper solutions while performing the installation;
• Cooperate with the onsite technical team and share information across the organization;
• Comprehend customer requirements and make appropriate recommendations/briefings;
• Build positive relationships with team members and clients;
• Participate in pre-production and training meetings as needed;
• Produce timely and detailed service reports;
• Ensure the necessary equipment to perform all the requested work is available;
• Execute the work in accordance with the client's expectations;
• Report non-standard situations to the project manager;
• Project a professional image and keep their work site clean before, during, and after the installation;
• Must complete work by deadline.

What Sets You Apart:

• Previous Field Service Technician experience;
• 3 years of experience as a Field Technician or similar position in installation and maintenance of multidisciplinary products (hardware and software);
• Basic networking knowledge;
• Experience of servers and network equipment installations and maintenance is an asset;
• Experience with vehicular hardware installations and maintenance (12V electrical experience) is an asset;
• Experience with the installations of AV & telecommunications equipment (In ground scanners, Monitors, Security & Surveillance Cameras, CCTV, Sonar, etc.) is an asset;
• Posts, Railing installation experience (drilling into concrete, bricks, etc.) is an asset;
• Experience in leading a team is an asset;
• Ability and knowledge to use power and hand tools, i.e., using a voltmeter, cable testers;
• Professional written & oral communication skills (listening, speaking, and writing);
• Ability to demonstrate strong customer-facing skills (verbal communication, empathizing, patience, presentation/attire);
• Ability to work flexible shifts and to adapt to changing work schedules;
• High physical work capacity (ability to lift weights of up to 35 pounds) and ability to perform prolonged work safely;
• Availability and authorization to travel frequently within the state and/or out of the state is required.

What’s In it For You:

• Competitive compensation.
• Comprehensive benefit plan offerings, allowing our employees to tailor their benefits to fit their unique health needs and preferences. Including medical, dental, vision, life insurance, and EAP.
• 401K with employer contribution.
• Health Savings Account (HSA).
• Generous PTO Plan that includes Paid Sick and Floater Days.
• Tuition Reimbursement Program

Immerse Yourself in the Hypertec Journey:

Think you are the right candidate for this role? We can’t wait to meet you! We look beyond the CV to discover real potential. Hit “Apply” and let’s discover it together!

Who We Are:

Founded in 1984, Hypertec is an award-winning global technology provider offering a wide range of innovative products and services with a strong emphasis on sustainability. Trusted by industry leaders in the cloud, communication, financial services, media and entertainment, healthcare, and public sectors, Hypertec serves clients in over 80 countries worldwide. The company has earned international recognition for its sustainability leadership and innovative manufacturing practices. For more information, visit www.hypertec.com .

Hypertec is an equal opportunity employer.

Hypertec evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, disability status or any other legally protected characteristic.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.