Junior Exchange Support Engineer - Hybrid & Online

HCL Technologies Limited; Frisco (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) retirement plan

10 PTO days per year + paid holidays

Job summary

HCL Technologies Limited is seeking an Exchange Support Engineer to design, maintain and support our hybrid Exchange environment in Frisco, TX. The role focuses on mail flow, access management, and automation via PowerShell, with strong emphasis on documentation and operational excellence.

Ideal candidates have 1–3 years of Exchange Server/Exchange Online experience, familiarity with AD, DNS, SMTP routing, and 365 tenant mgmt.

Qualifications

• 1-3 years of direct experience administering and supporting Microsoft Exchange Server and Exchange Online.
• Solid grasp of Active Directory, DNS, SMTP routing, and Microsoft 365 tenant management.
• PowerShell: basic familiarity with running and modifying Exchange cmdlets (e.g., Get-Mailbox, Set-Mailbox).
• Strong communication and customer-service mindset.

Responsibilities

• Administer and manage Microsoft 365 Exchange Online and On-Prem Exchange in hybrid configurations.
• Troubleshoot mail flow issues, NDRs, and anti-spam/antimalware considerations.
• Provide Tier 2/3 support for escalated end-user messaging issues (Outlook, calendar, mobile sync).
• Automate administrative tasks with PowerShell scripts at scale.
• Collaborate with Microsoft Premier Support for complex incidents.
• Maintain documentation of environments and changes.

Skills

Exchange Online

Hybrid Administration

PowerShell

Active Directory

DNS

SMTP routing

Mailbox management

Microsoft 365

Education

Microsoft 365 Certified: Messaging Administrator Associate

Tools

Exchange PowerShell

Get-Mailbox

Set-Mailbox

Get-MessageTrace

Job description

HCL Technologies Limited is seeking an Exchange Support Engineer to design, maintain and support our hybrid Exchange environment in Frisco, TX. The role focuses on mail flow, access management, and automation via PowerShell, with strong emphasis on documentation and operational excellence.

Ideal candidates have 1–3 years of Exchange Server/Exchange Online experience, familiarity with AD, DNS, SMTP routing, and 365 tenant mgmt.