Junior Enterprise IT Site Support Engineer (On-Site)

Echo Global Logistics, Inc; York (York County); On-site; USD 45,000 - 65,000; Full time

Job summary

ITS Logistics seeks an IT Support Representative for its Enterprise Site Support Team at the Reno, NV headquarters. The role handles desktop and cloud support, with emphasis on troubleshooting and service to employees.

This on-site position requires strong customer service and diagnostic skills. Responsibilities include resolving hardware/software issues, following established support processes, and maintaining clear ticket records.

Qualifications

• Working knowledge of computer hardware & software including desktops, laptops, printers, networks.
• Technologies certification is a plus.
• Strong troubleshooting and diagnostic skills.

Responsibilities

• Handle tier I and II desktop support and deskside support.
• Provide technical user support including cloud users.
• Document troubleshooting steps and resolutions in tickets.

Education

IT Certification

Tools

Intune

Active Directory

Azure AD

Azure

Windows Server

Ticketing system

Job description

ITS Logistics seeks an IT Support Representative for its Enterprise Site Support Team at the Reno, NV headquarters. The role handles desktop and cloud support, with emphasis on troubleshooting and service to employees.

This on-site position requires strong customer service and diagnostic skills. Responsibilities include resolving hardware/software issues, following established support processes, and maintaining clear ticket records.