Junior Enterprise IT Site Support Engineer (On‑Site)

Echo Global Logistics; Fort Worth (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

ITS Logistics in Fort Worth, TX is seeking an IT Support Representative for the Enterprise Site Support Team. This on-site role handles tier I and tier II desktop support, desktop troubleshooting, and cloud user support for employees, with hands-on deskside assistance as needed.

Ideal candidates will have working knowledge of Windows and Microsoft 365, Azure/Entra, Active Directory, and experience with help desk practices. Strong communication and teamwork are essential; certification is a plus.

Qualifications

• Working knowledge of Windows desktop systems.
• Experience with Microsoft 365 including Exchange, OneDrive, Teams, and Office apps.
• Familiarity with Azure, Entra (AzureAD), and legacy AD/Windows Server.
• Strong troubleshooting and documentation skills.

Responsibilities

• Handle tier I/II desktop support and deskside assistance.
• Provide cloud user support and issue resolution for employees.
• Follow troubleshooting methodology and document steps in tickets.
• Communicate status to stakeholders and collaborate with team.

Skills

Windows desktop

Microsoft 365

Azure/Entra

Active Directory

Desk-side support

Communication

Tools

Intune

Job description

ITS Logistics in Fort Worth, TX is seeking an IT Support Representative for the Enterprise Site Support Team. This on-site role handles tier I and tier II desktop support, desktop troubleshooting, and cloud user support for employees, with hands-on deskside assistance as needed.

Ideal candidates will have working knowledge of Windows and Microsoft 365, Azure/Entra, Active Directory, and experience with help desk practices. Strong communication and teamwork are essential; certification is a plus.