On-Site IT Support Engineer (Desk & Cloud)

Echo Global Logistics, Inc; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Echo Global Logistics, Inc. is seeking an IT Support Representative for the Enterprise Site Support Team at the ITS corporate headquarters in Reno, NV. The role handles tier I and tier II desktop support, technical user support, deskside support, and cloud user support.

This on-site position requires hands-on desktop work and strong troubleshooting skills. The ideal candidate will have working knowledge of Windows, Microsoft 365, Azure Entra, AD, and Intune, plus a customer-focused mindset and a

Qualifications

• Strong working knowledge of computer hardware and software.
• Ability to troubleshoot and resolve IT issues.
• On-site, customer-focused role requiring hands-on desktop support.

Responsibilities

• Works on technology issues with varying complexity where analysis requires thorough review and investigation.
• Follow troubleshooting methodology to identify symptoms, scope, cause, and solution.
• Communicate status of reported problems to all necessary parties.

Skills

Windows

Microsoft 365

Azure Entra

Active Directory

Windows Server

Intune

Desktops

Printers

Troubleshooting

Customer service

Education

IT certifications (preferred)

Job description

Echo Global Logistics, Inc. is seeking an IT Support Representative for the Enterprise Site Support Team at the ITS corporate headquarters in Reno, NV. The role handles tier I and tier II desktop support, technical user support, deskside support, and cloud user support.

This on-site position requires hands-on desktop work and strong troubleshooting skills. The ideal candidate will have working knowledge of Windows, Microsoft 365, Azure Entra, AD, and Intune, plus a customer-focused mindset and a