Intern - Junior Enterprise Site Support Engineer

Echo Global Logistics, Inc; Fort Worth (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Echo Global Logistics is seeking an IT Support Representative for the Enterprise Site Support Team at its ITS corporate headquarters in Reno, NV. This on-site role handles Tier I/II desktop support, user assistance, deskside help, and cloud user support, with hands-on diagnostics and ticketing-based resolutions.

Ideal candidates have working knowledge of Windows and Microsoft 365, plus Azure/AzureAD. The position emphasizes troubleshooting, strong communication, and teamwork in a fast-paced

Qualifications

• Experience with Windows desktop environments and core Microsoft 365 apps.
• Familiarity with Azure/AD and on-premises Windows Server is a plus.
• Strong troubleshooting and customer service skills.

Responsibilities

• Handle Tier I/II desktop and user support requests.
• Provide deskside and cloud user support for employees.
• Troubleshoot hardware, software and peripheral issues.
• Document steps and resolutions in the ticketing system.
• Follow standard troubleshooting methodology and communicate status to stakeholders.
• Assist with on-site support at the corporate headquarters.

Skills

Windows desktop systems

Microsoft 365 / Exchange / OneDrive /

Azure / AzureAD / Windows Server

Troubleshooting / customer service

Tools

Microsoft Intune

Azure AD

Ticketing systems

Job description

We have an immediate opening for an IT Support Representative in our Enterprise Site Support Team at the ITS corporate headquarters in Reno, NV. This position will handle tier I and tier II desktop support, technical user support, deskside support, and cloud user support. This is an exciting opportunity for a candidate with a working knowledge of the IT industry, a strong desire to learn and grow and a knack for troubleshooting. The role will work on support requests from employees experiencing various issues with their computers, software, and other peripheral equipment. Issue resolution may involve the use of diagnostic and work order tracking tools as well as hands‑on support at the desktop. Note that this is an on‑site opportunity. A hybrid or remote workforce will not be considered for this position.

About ITS Logistics

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third‑Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do. At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like‑minded teammates, and seize limitless opportunities. By joining our all‑star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals. We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com

Principle Accountabilities

• Works on technology issues with varying complexity where the analysis of the situation, business process or data requires thorough review and investigation.
• Ability to follow troubleshooting methodology to identify the symptoms, scope, cause, and solution to IT issues.
• Effectively communicate status of reported problems to all necessary parties.
• Exercises solid judgment with consideration of existing system functionality, business processes, defined policies and procedures to determine appropriate courses of action and solutions.
• Develops action plans for self; Looks for and takes advantage of opportunities for improvement.
• Documents troubleshooting steps, communications, and resolution details in tickets for future review.

Requirements

The ideal candidate will be a highly motivated and self‑directed individual who possesses a strong working knowledge of computer hardware & software, including Desktops, Laptops, Printers, networks, etc. Technologies certification is a plus. Additional requirements include:

Desired Technical Skills

• Working knowledge of Microsoft Windows desktop systems.
• Working knowledge of Microsoft365 including Exchange, OneDrive, Teams, and Office Applications.
• Working knowledge of Azure hosted environments, and Intra (AzureAD) as well as legacy Active Directory and Windows server technologies.
• Ability to absorb and retain information quickly.
• Strong attention to detail.
• Prior Help desk experience is a plus.
• Working knowledge of Microsoft Intune is a plus.

People Skills

• The ability to present information in a user-friendly language.
• Exceptional customer service skills.
• Experience working in a team‑oriented collaborative environment.
• Strong interpersonal, verbal, and written communication skills.
• Excellent telephone communication skills.

Work Environment / Physical Demands

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

EEO/DEI Statement

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Echo Global Logistics is a leading provider of technology‑enabled transportation management services. As a third‑party logistics provider, we at Echo Global Logistics, we’re in the business of simplifying transportation management. We didn’t become a Fortune 1000 company by chance. We got here because of our team members, who are unwavering in their pursuit to solve complex problems, provide exceptional service, and make an impact every day. Come join Echo and accelerate your career!