Junior Enterprise IT Site Support Engineer (On-Site)

Echo Global Logistics, Inc; Fort Worth (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Echo Global Logistics is seeking an IT Support Representative for the Enterprise Site Support Team at its ITS corporate headquarters in Reno, NV. This on-site role handles Tier I/II desktop support, user assistance, deskside help, and cloud user support, with hands-on diagnostics and ticketing-based resolutions.

Ideal candidates have working knowledge of Windows and Microsoft 365, plus Azure/AzureAD. The position emphasizes troubleshooting, strong communication, and teamwork in a fast-paced

Qualifications

• Experience with Windows desktop environments and core Microsoft 365 apps.
• Familiarity with Azure/AD and on-premises Windows Server is a plus.
• Strong troubleshooting and customer service skills.

Responsibilities

• Handle Tier I/II desktop and user support requests.
• Provide deskside and cloud user support for employees.
• Troubleshoot hardware, software and peripheral issues.
• Document steps and resolutions in the ticketing system.
• Follow standard troubleshooting methodology and communicate status to stakeholders.
• Assist with on-site support at the corporate headquarters.

Skills

Windows desktop systems

Microsoft 365 / Exchange / OneDrive /

Azure / AzureAD / Windows Server

Troubleshooting / customer service

Tools

Microsoft Intune

Azure AD

Ticketing systems

Job description

Echo Global Logistics is seeking an IT Support Representative for the Enterprise Site Support Team at its ITS corporate headquarters in Reno, NV. This on-site role handles Tier I/II desktop support, user assistance, deskside help, and cloud user support, with hands-on diagnostics and ticketing-based resolutions.

Ideal candidates have working knowledge of Windows and Microsoft 365, plus Azure/AzureAD. The position emphasizes troubleshooting, strong communication, and teamwork in a fast-paced