Junior Enterprise App Support Analyst

Canyon-County; Caldwell (ID); On-site; USD 50,000 - 70,000; Full time

Job summary

Canyon County is seeking an Application Support Analyst I to provide technical and analytical support for the county’s enterprise applications. The role involves assisting departments with routine to moderately complex issues, testing and deployment, reporting, documentation, and user support.

Escalations occur to senior staff or the appropriate technical team. The position reports to the IT Operations Manager and requires experience with Windows, SQL/SSRS, and enterprise tools.

Qualifications

• High school diploma or GED; BS in CS a plus
• MCSE or equivalent formal training
• 1–3 years in Application Support or related work
• Any equivalent combination of experience and training

Responsibilities

• Provide day-to-day support for enterprise applications used by County departments and offices.
• Analyze and troubleshoot application issues, document resolutions, and communicate status to users.
• Escalate complex issues to senior staff or appropriate technical teams.
• Evaluate, test, and assist with deployment of new applications, updates, patches, and system enhancements.
• Design, develop, and maintain SSRS reports from requirements.
• Create and maintain system documentation, training materials, and SOPs.

Skills

Windows OS

Microsoft 365

SQL/SSRS

Power BI

IIS/Apache

Documentation

Communication

Education

HS Diploma

BS in CS

MCSE

Tools

Karpel

Aumentum

ProVal

OnBase

WordPress

XML

Job description

Canyon County is seeking an Application Support Analyst I to provide technical and analytical support for the county’s enterprise applications. The role involves assisting departments with routine to moderately complex issues, testing and deployment, reporting, documentation, and user support.

Escalations occur to senior staff or the appropriate technical team. The position reports to the IT Operations Manager and requires experience with Windows, SQL/SSRS, and enterprise tools.