Enterprise Applications Support Specialist

Galveston County YMCA Inc

Galveston (TX)

On-site

USD 46,000 - 57,000

Full time

4 days ago

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Job summary

County of Galveston is seeking an Applications Support Specialist to provide technical and functional support, administration, configuration, and maintenance for enterprise applications. You will investigate incidents, manage service requests, and coordinate with vendors to resolve issues, while adhering to change management and cybersecurity guidelines.

The role requires a Bachelor's degree in a IT-related field and at least one year of experience in application support, with strong analytical,

Qualifications

Requires analytical, problem-solving, communication, documentation, and customer service skills.
Bachelor’s degree in information technology or closely related field is required.
One year of experience in business application support, administration, or IT support preferred.

Responsibilities

Provides technical and functional support, administration, configuration, maintenance, and troubleshooting for enterprise applications.
Receives, investigates, and resolves incidents and service requests; escalates complex issues as needed.
Manages incidents and service requests through the ticketing system and adheres to SLAs.
Performs routine application configuration, user access, and system settings; tests configurations and documents results.