Junior Engineer

Computacenter (UK) Ltd; Livermore (CA); On-site; USD 39,000 - 51,000; Full time

Job summary

Computacenter (UK) Ltd in Livermore, CA is seeking an Associate Engineer to deliver hardware, software, and network technical support on-site for internal and external customers. You will troubleshoot, stage, configure, and resolve tickets to meet client requirements.

The role requires 3–5 years in IT desktop service, ServiceNow experience, Windows 11 and peripheral support, and strong customer-service and communication skills.

Qualifications

• 3-5 years of proven experience in IT Desktop Service environment.
• Experience with ServiceNow.
• Experience with Windows 11, desktop, laptop, and peripheral support.
• Excellent customer service abilities and an organized approach to work.
• Good interpersonal and communication skills.
• Able to meet the physical requirements of the job functions, including standing, sitting, walking, and lifting up to 50 pounds.
• Legal authorization to work in the United States.

Responsibilities

• Performing a range of technical work activities at the customer site to meet business and customer requirements.
• Coordinating small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Documenting and reports on work completed to ensure compliance with company and customer procedures.
• Escalating issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Providing customer service to internal and external customers to ensure consistent experience.

Skills

Desktop IT support

Customer service

Interpersonal communication

Organized work approach

US work authorization

Tools

ServiceNow

Job description

About the role

As an Associate Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

Compensation: $32.50 USD/hour

What you’ll be doing

• Performing a range of technical work activities at the customer site to meet business and customer requirements.
• Coordinating small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Documenting and reports on work completed to ensure compliance with company and customer procedures.
• Escalating issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Providing customer service to internal and external customers to ensure consistent experience.

What you have

• 3-5 years of proven experience in IT Desktop Service environment.
• Experience with ServiceNow.
• Experience with Windows 11, desktop, laptop, and peripheral support.
• Excellent customer service abilities and an organized approach to work.
• Good interpersonal and communication skills.
• Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.
• Legal authorization to work in the United States.