Field Engineer 3

Talentify; Warwick (RI); On-site; USD 34,000 - 48,000; Full time

Job summary

Talentify in Warwick, RI is seeking a Field Engineer 3 to install, diagnose, maintain and service computer hardware and related systems at customer sites and depots. This 12-month contract (potential extension) requires 1–3 years of computer support experience, basic hardware and software troubleshooting, and US citizenship.

Shift Mon–Fri 3-11pm; non-driving but may travel between sites; overtime adjustments apply.

Qualifications

• 1-3 years of computer support experience.
• Basic hardware and software skills.
• Good work ethic and organizational skills.

Responsibilities

• Provide desktop, laptop, and server hardware/software support.
• Install and maintain PCs, networks, servers and peripherals.
• Test and certify PCs, networks, servers and approved applications.
• Maintain a high level of professionalism and customer satisfaction.
• Update tickets and meet client SLAs.

Skills

Hardware setup

Hardware troubleshooting

Software troubleshooting

Job description

JOB DESCRIPTION

***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***

*** Job Class: FE 3

*** Bill Rate: ***-***

Minimum Pay Rate:***- $-25.00

Normal Hours!

Rate Range Chart Based off experience

Open to recent grads at the lower BR

End Client: AAE

Must Be a US Citizen!

Work Address: Warwick, RI area ; exact location was not provided as this is a government site.

Is this contract to hire/possible extension? Temp to perm possible

Shift start time and end time? Mon – Fri, 3-11pm

Driving or Non-Driving? Non-Driving but may have to drive between sites

Duration: 12 months - possible extension if needed

Targeted Start date: ASAP

Prescreen Questions:

• How many years’ experience do you have with computer hardware set up?
• How many years’ experience do you have with basic hardware troubleshooting experience?
• How many years’ experience do you have with basic software troubleshooting experience?
• Do you have an A+ Certification?
• Have you ever worked for *** as a FTE or Contractor? If so who and when? Did you leave on good terms?
• Are you at least 18 years of age?

Job Responsibilities:

• Computer hardware set up, basic hardware and software troubleshooting stills
• Provides support for software, hardware and networking support for desktops, laptops and servers.
• Provides maintenance and support on legacy products. Supports Core, server products.
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Job Description:

1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills

As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products