Engineer Desktop

Norman Regional Health System; Norman (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

Norman Regional Health System in Norman, OK, seeks an IT Support Technician to provide technical support to staff for computer hardware and software, collaborating with department leadership to set priorities that align with NRH strategic objectives.

The role also involves completing software inventories and acting as a resource to determine if computer performance problems arise from knowledge gaps, systems, or policy and procedure deficits, ensuring timely IT service.

Qualifications

• Two years of experience with computer hardware, software installation, repair and troubleshooting.
• Experience dealing with local area networks and installation of PC network equipment preferred.
• Certification: two exams required (A+ or MS OS, plus Advanced MS OS or Advanced CompTIA).

Responsibilities

• Performs technical support to staff for computer hardware and software.
• Collaborates with department leadership to determine project priorities based on NRH objectives.
• Completes inventory records for tracking institution software.
• Assists in determining if computer performance problems stem from knowledge, systems, or policy and procedure issues.

Skills

Hardware support

Software support

Troubleshooting

Inventory management

Education

High School Diploma or GED

Associate degree in computer science / technical certificate

Job description

Job Summary

• Performs technical support to staff for computer hardware and software
• Collaborates with department leadership to determine project priorities of identified software and hardware needs based on NRH strategic objectives, identified through ongoing assessment
• Completes inventory records for tracking institution software
• Acts as a resource as requested to determine if computer performance problems are a result of knowledge, systems, or policy and procedure deficits

Qualifications

Education

• High School Diploma or GED. Associate degree in computer science, or technical certificate in computer related field, preferred

Experience

• Two years of experience with computer hardware, software, including installation, repair, and troubleshooting; and dealing with local area networks and installation of PC network equipment, preferred.

Licensure/Certification

• Two exams are required for this position. First exam is either or CompTia A+ or Microsoft Operating System Exam. Second exam required is an Advanced Microsoft Operating System exam or Manager approved Advanced CompTia exam.