Junior Engineer

Computacenter AG & Co. oHG; Livermore, Northern (CA, KY); Hybrid; USD 39,000 - 51,000; Full time

Job summary

Computacenter AG & Co. oHG is seeking an Associate Engineer to provide hardware, software, and network support, including troubleshooting, staging and configuration, and ticket resolution for internal and external customers.

This role involves on-site work at customer locations to meet business needs and ensure quality service. The ideal candidate has 3–5 years in IT Desktop Service, experience with ServiceNow and Windows 11 support, and strong customer service and communication skills.

Qualifications

• 3–5 years of proven experience in IT Desktop Service.
• Experience with ServiceNow and Windows 11 support.
• Excellent customer service and communication abilities.
• Able to lift up to 50 pounds and meet physical requirements.
• Authorized to work in the United States.

Responsibilities

• Perform a range of technical work activities at the customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages following company processes.
• Document and report on work completed to ensure compliance with procedures.
• Escalate issues per company processes to meet customer demands and take appropriate action.
• Provide customer service to internal and external customers to ensure a consistent experience.

Skills

IT Desktop Service

ServiceNow

Windows 11 support

Customer service

Interpersonal skills

Lifting 50 lbs

US work authorization

Job description

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About the role

As an Associate Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

Compensation

$32.50 USD/hour

What you’ll be doing

• Performing a range of technical work activities at the customer site to meet business and customer requirements.
• Coordinating small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Documenting and reports on work completed to ensure compliance with company and customer procedures.
• Escalating issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Providing customer service to internal and external customers to ensure consistent experience.

What you have

• 3-5 years of proven experience in IT Desktop Service environment.
• Experience with ServiceNow.
• Experience with Windows 11, desktop, laptop, and peripheral support.
• Excellent customer service abilities and an organized approach to work.
• Good interpersonal and communication skills.
• Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.
• Legal authorization to work in the United States.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us