Junior Digital Support Specialist - Banking Tech & UX

Wings Credit Union; Colorado Springs (CO); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Generous 401(k) match

Health Insurance

Vision Insurance

Life Insurance

Short Term Disability

Long Term Disability

Health Savings Account with company贡献

Employee Assistance Program

Paid Vacation and Holidays

Tuition Reimbursement

Job summary

Wings Credit Union in Colorado Springs is seeking a Digital Support Representative Jr to assist members and staff with digital channels, troubleshoot issues, and support new feature launches. You will drive issue resolution and improve the member experience through effective communication and documentation.

The role emphasizes defect reporting, user acceptance testing, and escalating needs to development teams. A strong customer service background with financial industry knowledge is preferred.

Qualifications

• High school diploma or GED required.
• 1+ years in financial services or customer service.
• 6+ months electronic product support experience preferred.

Responsibilities

• Deliver exceptional service for digital channels to members and staff.
• Assist in testing prior to product releases and report defects promptly.
• Translate technical concepts into clear instructions for frontline staff.
• Support ongoing implementation and adoption of new digital features.

Skills

Customer service

Financial industry knowledge

Digital channel troubleshooting

Education

High School Diploma/G.E.D.

Tools

Azure

Symitar

CRM

Online Banking

Job description

Wings Credit Union in Colorado Springs is seeking a Digital Support Representative Jr to assist members and staff with digital channels, troubleshoot issues, and support new feature launches. You will drive issue resolution and improve the member experience through effective communication and documentation.

The role emphasizes defect reporting, user acceptance testing, and escalating needs to development teams. A strong customer service background with financial industry knowledge is preferred.