Junior Desktop Support Technician: Hardware & Software Help

Neweratech; North Carolina; On-site; USD 35,000 - 45,000; Full time

Job summary

Neweratech in North Carolina is looking for an Entry Level 1 Desktop Support Technician. This role involves diagnosing hardware performance, installing new hardware, and troubleshooting software issues. The ideal candidate will have strong customer service skills and technical aptitude.

The position offers on-site work with a consistent schedule of 8-hour shifts. Responsibilities include using case management tools and ensuring technical support meets company standards.

Qualifications

• Proficient in English.
• Up to one year of relevant experience is preferred.
• Knowledge in customer service, ideally in an IT context.

Responsibilities

• Monitor computer hardware performance and diagnose issues.
• Install new hardware and configure software applications.
• Use IT Service Management tools to track cases.

Skills

Customer service skills

Critical thinking

Technical installation and troubleshooting

Attention to detail

Education

High school diploma or equivalent

Bachelor's or Associate's in relevant field

Tools

Office 365

IT Service Management tools

Lenovo ThinkPad

Apple MacBook

Job description

Neweratech in North Carolina is looking for an Entry Level 1 Desktop Support Technician. This role involves diagnosing hardware performance, installing new hardware, and troubleshooting software issues. The ideal candidate will have strong customer service skills and technical aptitude.

The position offers on-site work with a consistent schedule of 8-hour shifts. Responsibilities include using case management tools and ensuring technical support meets company standards.