Junior Customer Success Specialist

Market Value Inc.; Georgia; On-site; USD 42,000 - 56,000; Full time

Job summary

Market Value Southwest is seeking a motivated junior Customer Success Manager in Houston, TX. The role focuses on understanding customer needs, delivering accurate product information, and ensuring tasks are completed with professionalism and attention to detail.

Training will be provided to help new team members learn our products, services, and daily expectations. Ideal candidates will develop skills in customer relationship, communication, and problem-solving while supporting a collaborative

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, retail, hospitality, sales, or related field preferred but not required.
• Strong verbal communication and interpersonal skills.
• Ability to take ownership of assigned responsibilities and follow through.
• Friendly, professional, and service-oriented demeanor.

Responsibilities

• Take ownership of assigned customer success responsibilities and daily activities.
• Provide accurate and helpful information regarding available products and services.
• Understand customer needs and identify relevant product or service options.
• Respond to general inquiries with professionalism and attention to detail.
• Maintain familiarity with product features, service benefits, and current offerings.
• Provide clear explanations of available options and applicable procedures.
• Help individuals understand product information and make informed decisions.
• Address routine questions and concerns using established company guidelines.
• Demonstrate accountability for completing assigned tasks accurately and on time.
• Follow through on outstanding requests and responsibilities when necessary.
• Provide consistent information that supports positive customer experiences.
• Identify opportunities to provide additional product information when relevant.
• Apply product knowledge to assist with routine customer needs.

Skills

Strong verbal communication

Interpersonal skills

Time management

Problem-solving

Organizational skills

Customer service

Adaptability

Education

High school diploma

Job description

Market Value Southwest is seeking a motivated junior Customer Success Manager in Houston, TX. The role focuses on understanding customer needs, delivering accurate product information, and ensuring tasks are completed with professionalism and attention to detail.

Training will be provided to help new team members learn our products, services, and daily expectations. Ideal candidates will develop skills in customer relationship, communication, and problem-solving while supporting a collaborative