Client Success & Solutions Advisor

Market Value Inc.; Tampa (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Market Value Southwest in Tampa, FL, seeks a proactive Customer Success professional to help customers discover value in our products through thoughtful recommendations and face-to-face interactions. You will learn our offerings, build relationships, and support daily team goals while developing consultative communication skills through ongoing training and collaboration.

You will contribute to customer satisfaction and business growth by understanding priorities, presenting solutions, and

Qualifications

• Natural ability to connect with people and establish trust.
• Strong conversational skills and genuine interest in understanding others.
• Confidence discussing products and services with new customers.
• Ability to ask thoughtful questions and recognize customer priorities.
• Collaborative mindset and willingness to contribute to shared goals.

Responsibilities

• Initiate meaningful conversations with customers to learn about goals and expectations.
• Introduce products and services in a clear, engaging, and informative manner.
• Evaluate customer preferences to identify appropriate solutions.
• Demonstrate how product features address everyday customer needs.
• Educate prospective customers on available services and their practical applications.
• Provide thoughtful recommendations without scripted conversations.
• Help customers understand value of different options.
• Create welcoming interactions that encourage questions and open communication.
• Assist individuals considering a product or service for the first time.
• Explain current promotions and relevant purchasing information.
• Recognize customer concerns and respond with patience and practical guidance.
• Identify opportunities to introduce complementary offerings when relevant.
• Contribute to new customer acquisition through effective product education.
• Promote positive customer experiences for long-term relationships.

Skills

People connection

Conversational skills

Product knowledge

Questioning techniques

Adaptability

Education

High school diploma or equivalent

Job description

Market Value Southwest in Tampa, FL, seeks a proactive Customer Success professional to help customers discover value in our products through thoughtful recommendations and face-to-face interactions. You will learn our offerings, build relationships, and support daily team goals while developing consultative communication skills through ongoing training and collaboration.

You will contribute to customer satisfaction and business growth by understanding priorities, presenting solutions, and