Customer Success Concierge (Entry-Level)

Market Value Inc.; Hoboken (NJ); On-site; USD 25,000 - 33,000; Full time

Job summary

Market Value Southwest is hiring a Customer Success Assistant in Hoboken, NJ. This entry‑level role focuses on helping customers navigate product and service options, providing helpful guidance, and ensuring a smooth customer experience.

You will respond to inquiries, assist with product education, and maintain positive customer relationships. Training will cover our offerings, customer assistance procedures, and daily responsibilities.

Qualifications

• Clear verbal communication and strong interpersonal skills.
• Patient, approachable, and service‑oriented demeanor.
• Ability to listen carefully and understand customer questions.
• Strong attention to detail when providing product and service information.

Responsibilities

• Assist customers with understanding products, services, and options.
• Provide clear responses to general customer inquiries.
• Identify information needed to address questions.
• Support customers as they explore products and evaluate solutions.
• Explain basic product functions and service features.

Skills

Clear communication

Interpersonal skills

Active listening

Detail orientation

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Market Value Southwest is hiring a Customer Success Assistant in Hoboken, NJ. This entry‑level role focuses on helping customers navigate product and service options, providing helpful guidance, and ensuring a smooth customer experience.

You will respond to inquiries, assist with product education, and maintain positive customer relationships. Training will cover our offerings, customer assistance procedures, and daily responsibilities.