Client Success & Software Implementation Associate

Basic Software Systems; Texarkana (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

A technology software company in Texas seeks a Jr. Customer Success Specialist to provide support and training to customers. Key responsibilities include troubleshooting, conducting compliance checks, and maintaining documentation for support cases. Candidates should have strong customer service skills, effective communication, and the ability to work in a fast-paced environment. This is a full-time position with benefits including 401(k) and health insurance.

Qualifications

• Must be able to work in a fast-paced environment.
• Experience in customer service and technical support.
• Ability to understand complex software applications.

Responsibilities

• Provide technical support and training to customers.
• Conduct compliance checks for application setup.
• Maintain documentation of support cases.
• Train customers on using Basic Software systems.
• Communicate customer errors and concerns.

Skills

Highly trainable for an industry-specific business

Customer service minded

Effective communicator

Professional phone etiquette

Ability to juggle multiple priorities

Computer technology experience

MS Office experience

Desire to grow and advance

Accounting knowledge

Personable

Job description

A technology software company in Texas seeks a Jr. Customer Success Specialist to provide support and training to customers. Key responsibilities include troubleshooting, conducting compliance checks, and maintaining documentation for support cases. Candidates should have strong customer service skills, effective communication, and the ability to work in a fast-paced environment. This is a full-time position with benefits including 401(k) and health insurance.