Junior Customer Success Manager — Global & Remote

Inclusively Remote; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote-first culture

Flexible hours

Birthday leave

Global teams

Job summary

Sumsub is hiring a Junior Customer Success Manager to manage a portfolio of business customers, ensuring they derive maximum value from Sumsub’s compliance and risk products. You will act as the primary contact for both business and technical stakeholders across a global client base.

You will lead regular reviews, drive renewals, and identify upsell opportunities while coordinating with Sales, Support, and Product to resolve issues and deliver measurable outcomes.

Qualifications

• Experience managing a portfolio of business customers in a B2B SaaS setting.
• Ability to drive renewals and growth by identifying value and expansion opportunities.
• Strong written and verbal communication across stakeholders.
• Ability to learn a technical product and convey its business value.
• Proficiency in analyzing usage data to inform recommendations.
• Fluent English with professional communication skills.

Responsibilities

• Manage a portfolio of existing customers and serve as their main point of contact across business and technical stakeholders.
• Hold regular customer meetings and quarterly business reviews to track usage and plan next steps.
• Manage renewals and identify churn risks, coordinating with internal teams to mitigate.
• Identify upsell and cross-sell opportunities based on customer needs.
• Explain features and guide customers through new functionality to maximize value.
• Collaborate with Sales, Solution Architects, Support, and Product to resolve issues and follow through on actions.
• Share customer feedback to inform product and CX improvements.

Skills

Customer success

Relationship management

B2B SaaS

Communication

English proficiency

Job description

Sumsub is hiring a Junior Customer Success Manager to manage a portfolio of business customers, ensuring they derive maximum value from Sumsub’s compliance and risk products. You will act as the primary contact for both business and technical stakeholders across a global client base.

You will lead regular reviews, drive renewals, and identify upsell opportunities while coordinating with Sales, Support, and Product to resolve issues and deliver measurable outcomes.