Junior Customer Success Manager

Itcharm; Union (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Career path to CSM

Mentorship

International clients

Collaborative startup environment

Impact on customer experience

Job summary

Itcharm is seeking a proactive Junior Customer Success Manager to join our growing team. You will report to the Head of Customer Success and collaborate with clients to maximize value from our product while aiding long-term retention.

This role offers a clear path to a Customer Success Manager position, mentorship from leadership, and the chance to work with international B2B clients in a fast-growing startup.

Qualifications

• 1+ year of experience in Customer Success, Account Management, or client-facing roles.
• Excellent communication and relationship-building skills.
• Fluent English (spoken and written).
• Strong organizational skills and attention to detail.
• Proactive mindset and willingness to take ownership.
• Ability to manage multiple tasks simultaneously.
• Interest in SaaS, IT or telecom products.
• Motivation to grow professionally in Customer Success.

Responsibilities

• Build and maintain strong relationships with existing customers.
• Support onboarding and day-to-day account management.
• Ensure customer satisfaction and identify opportunities for account growth.
• Focus on customer retention by proactively addressing client needs.
• Communicate with customers via email, calls, and meetings.
• Coordinate with internal teams to resolve customer requests efficiently.
• Keep CRM and customer records up to date.
• Learn Customer Success best practices and grow into an independent Customer Success Manager.

Job description

We are a young, ambitious team building a B2B product in the IT and telecom space. As we continue to grow, we're looking for a proactive and customer-oriented Junior Customer Success Manager to join our team. This is an excellent opportunity for someone at the Junior to Junior+ level who wants to build a career in Customer Success and develop into a full Customer Success Manager.

You will report directly to the Head of Customer Success and work closely with customers to ensure they get the most value from our product while supporting long-term retention and growth.

What you'll do:

• Build and maintain strong relationships with existing customers;
• Support customer onboarding and day-to-day account management;
• Ensure customer satisfaction and identify opportunities for account growth;
• Focus on customer retention by proactively addressing client needs;
• Communicate with customers via email, calls, and meetings;
• Coordinate with internal teams to resolve customer requests efficiently;
• Keep CRM and customer records up to date;
• Learn Customer Success best practices and grow into an independent Customer Success Manager.

We're looking for you if you have:

• 1+ year of experience in Customer Success, Account Management, Customer Support, Sales, or another client-facing role (B2B experience is a plus);
• Excellent communication and relationship-building skills;
• Fluent English (spoken and written);
• Strong organizational skills and attention to detail;
• A proactive mindset and willingness to take ownership;
• Ability to manage multiple tasks and prioritize effectively;
• Interest in SaaS, IT, or telecom products is a plus;
• Motivation to grow professionally in Customer Success.

What we offer:

• A clear career path to a Customer Success Manager role;
• Mentorship from an experienced Head of Customer Success;
• Opportunity to work with international B2B clients;
• A collaborative, fast-growing startup environment;
• Real impact on customer experience and company growth;