Customer Success Specialist - Entry level

Basic Software Systems; Texarkana (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

A technology software company in Texas seeks a Jr. Customer Success Specialist to provide support and training to customers. Key responsibilities include troubleshooting, conducting compliance checks, and maintaining documentation for support cases. Candidates should have strong customer service skills, effective communication, and the ability to work in a fast-paced environment. This is a full-time position with benefits including 401(k) and health insurance.

Qualifications

• Must be able to work in a fast-paced environment.
• Experience in customer service and technical support.
• Ability to understand complex software applications.

Responsibilities

• Provide technical support and training to customers.
• Conduct compliance checks for application setup.
• Maintain documentation of support cases.
• Train customers on using Basic Software systems.
• Communicate customer errors and concerns.

Skills

Highly trainable for an industry-specific business

Customer service minded

Effective communicator

Professional phone etiquette

Ability to juggle multiple priorities

Computer technology experience

MS Office experience

Desire to grow and advance

Accounting knowledge

Personable

Job description

Basic Software Systems is seeking qualified candidates to implement new software with new and existing clients. Our packaged software includes Inventory Control, Point of Sale Invoicing, Full Accounting (A/R, A/P, General Ledger), Payroll, Service, and Rental applications. The Jr. Customer Success Specialist identifies customers' business needs, advises, and assists the customer in implementing solutions. This position will play an integral role of communicating internally with our team in relations to deadlines (customer success), as well as learning our software in depth enough to support when needed. This position also works concurrently with our administrative department, and will work as a liaison between the company and the customer.

Requirements

• Highly trainable for an industry-specific business
• Customer service minded
• Effective communicator
• Professional phone etiquette a must
• Ability to juggle multiple priorities at once
• Must be able to work in a fast-paced environmentExperienced with current computer technology
• MS Office experienced
• Desire to grow and advance
• Accounting knowledge valuable
• Personable

Responsibilities

• Provide technical support and training to customers by researching and answering questions and troubleshooting problems.
• Conduct compliance checks to ensure dealers have adequate setup and resources to run applications appropriately.
• Maintain knowledge of Basic Software Systems software applications and all third-party applications that interrelate.
• Maintain knowledge of software applications used for documentation and communication within the company
• Maintain knowledge of technical requirements for applications
• Maintain accurate documentation of support cases
• Communicate with trainers all impending deadlines associated with implementation projects
• Maintain documentation for procedures and support cases
• Communicate customer errors and concerns.
• Implement software applications as applicable according to the needs of our customers
• Monitor, plan, and execute various tasks surrounding our new and existing customer implementation projects
• Train customers on how to use Basic Software business systems and interfaces.
• Phone/virtual training
• Ensure that training regimens are being followed on the dealer level while implementing
• Understand Administrative and Customer Relations teams functions and protocols
• Quality representation of the company
• Act as backup to the Administrative Specialist for daily duties such as answering phones, emails, mail and shipment receiving/processing
• Obtain and manage sensitive client information with confidentiality and accuracy

Expected hours: 40 per week

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift

• 8 hour shift
• Day shift