Software Implementation Associate — Remote & Growth

Journal Technologies, Inc.; Logan, Northern (UT, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Medical/dental/vision coverage

401(k)/GRRSP programs

Paid time off and holidays

Remote work option

Travel opportunities

Job summary

Journal Technologies, Inc. is seeking a motivated Junior Software Implementation Specialist to support implementation projects for our software and services.

You will assist with requirements gathering, environment setup, installation, configuration, training, go-live, and ongoing support. The SIS will interact with customers as a primary representative and coordinate activities in the configuration process.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 1+ years of professional experience querying relational databases, preferably T-SQL or PL/SQL.
• Implementation Specialist experience or comparable software implementation experience preferred.
• Working knowledge of Microsoft SQL Server or Oracle, JasperReports or Crystal Reports, SSRS, Java, Groovy, and Velocity.
• Familiarity with current web technologies, operating systems, Windows Server environments, and REST/SOAP APIs.
• Ability to learn and apply complex software concepts, follow established procedures, troubleshoot problems, and escalation issues appropriately.
• Strong technical curiosity, critical thinking, attention to detail, accountability, and problem-solving skills.
• Ability to manage multiple priorities, work effectively through ambiguity, and communicate blockers early.
• Strong client service, interpersonal, and written/verbal communication skills.
• Ability to travel to client sites as required.
• Experience with Agile teams or Scrum/Agile training is a strong asset.

Responsibilities

• Configure case management software, including forms, searches, workflows, and business rules using Groovy and Velocity.
• Gather requirements for data conversions, documents, and reports; support development, testing, and review.
• Conduct client training and provide onsite go-live assistance.
• Troubleshoot technical and procedural issues and escalate blockers appropriately.
• Work with Java, Windows Server environments, relational databases, and REST/SOAP APIs.
• Manage assigned work and status updates in Jira.
• Collaborate within a Scrum team and communicate effectively with clients and internal stakeholders.

Skills

SQL querying

Java

Groovy

Velocity

APIs

Jira

Training & support

Requirements gathering

Data conversions

Team collaboration

Education

Bachelor's degree or equivalent work experience

Tools

Java

Groovy

Velocity

JasperReports

Crystal Reports

SQL Server

Oracle

REST/ SOAP APIs

Job description

Journal Technologies, Inc. is seeking a motivated Junior Software Implementation Specialist to support implementation projects for our software and services.

You will assist with requirements gathering, environment setup, installation, configuration, training, go-live, and ongoing support. The SIS will interact with customers as a primary representative and coordinate activities in the configuration process.