Junior AWS Production Support Engineer – Automation & Incidents

System One

Lafayette (LA)

On-site

USD 65,000 - 90,000

Full time

9 days ago
Application generator

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Job summary

System One is seeking a Junior AWS Production Support Engineer to join our team across multiple US locations, including Lafayette, LA, Knoxville, TN, Columbia, SC, and Birmingham, AL. You will provide Level 1/2 support for AWS-hosted applications, monitor systems, investigate incidents, and assist with releases.

The role requires hands-on AWS, Python scripting, SQL, Linux basics, and familiarity with CI/CD; certification is preferred.

Qualifications

  • 2+ years of hands on AWS experience and comfort with the AWS Management Console.
  • AWS Associate level certification; current knowledge preferred.
  • Python scripting to automate tasks and basic operational workflows.
  • Working knowledge of SQL and relational databases.
  • Production/support experience including troubleshooting and incident analysis.
  • Basic Linux command line troubleshooting and familiarity with monitoring.
  • Understanding of CI/CD pipelines and release processes.
  • Ability to investigate alerts, failed jobs, deployments, and AWS issues.
  • Strong analytical and problem solving skills, with clear communication and accountability.

Responsibilities

  • Provide Level 1 and Level 2 production support for AWS hosted apps.
  • Monitor applications, respond to alerts, incidents, and failed jobs.
  • Use AWS Console, CloudWatch, Splunk, and Linux logs to investigate issues.
  • Perform initial troubleshooting and escalate complex problems.
  • Use SQL for queries, batch processes, and operational troubleshooting.
  • Develop Python scripts to automate tasks and reduce toil.
  • Assist with releases and investigate failures in CI/CD pipelines.
  • Document investigation results and maintain incident records.
  • Manage incident, problem, and change records in ServiceNow and Jira.
  • Contribute to on-call coverage and support planned releases and after-hours incidents.

Skills

AWS experience
Python scripting
SQL
Linux commands
Production support
Incident investigation
Monitoring/log analysis
CI/CD basics
On-call readiness

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

Tools

Splunk
Amazon CloudWatch
ServiceNow
Jira
GitLab
Terraform

Job description

System One is seeking a Junior AWS Production Support Engineer to join our team across multiple US locations, including Lafayette, LA, Knoxville, TN, Columbia, SC, and Birmingham, AL. You will provide Level 1/2 support for AWS-hosted applications, monitor systems, investigate incidents, and assist with releases.

The role requires hands-on AWS, Python scripting, SQL, Linux basics, and familiarity with CI/CD; certification is preferred.

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