Junior AWS Production Support Engineer – Automation & Incidents

System One; Lafayette (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

System One is seeking a Junior AWS Production Support Engineer to join our team across multiple US locations, including Lafayette, LA, Knoxville, TN, Columbia, SC, and Birmingham, AL. You will provide Level 1/2 support for AWS-hosted applications, monitor systems, investigate incidents, and assist with releases.

The role requires hands-on AWS, Python scripting, SQL, Linux basics, and familiarity with CI/CD; certification is preferred.

Qualifications

• 2+ years of hands on AWS experience and comfort with the AWS Management Console.
• AWS Associate level certification; current knowledge preferred.
• Python scripting to automate tasks and basic operational workflows.
• Working knowledge of SQL and relational databases.
• Production/support experience including troubleshooting and incident analysis.
• Basic Linux command line troubleshooting and familiarity with monitoring.
• Understanding of CI/CD pipelines and release processes.
• Ability to investigate alerts, failed jobs, deployments, and AWS issues.
• Strong analytical and problem solving skills, with clear communication and accountability.

Responsibilities

• Provide Level 1 and Level 2 production support for AWS hosted apps.
• Monitor applications, respond to alerts, incidents, and failed jobs.
• Use AWS Console, CloudWatch, Splunk, and Linux logs to investigate issues.
• Perform initial troubleshooting and escalate complex problems.
• Use SQL for queries, batch processes, and operational troubleshooting.
• Develop Python scripts to automate tasks and reduce toil.
• Assist with releases and investigate failures in CI/CD pipelines.
• Document investigation results and maintain incident records.
• Manage incident, problem, and change records in ServiceNow and Jira.
• Contribute to on-call coverage and support planned releases and after-hours incidents.

Skills

AWS experience

Python scripting

SQL

Linux commands

Production support

Incident investigation

Monitoring/log analysis

CI/CD basics

On-call readiness

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

Tools

Splunk

Amazon CloudWatch

ServiceNow

Jira

GitLab

Terraform

Job description

System One is seeking a Junior AWS Production Support Engineer to join our team across multiple US locations, including Lafayette, LA, Knoxville, TN, Columbia, SC, and Birmingham, AL. You will provide Level 1/2 support for AWS-hosted applications, monitor systems, investigate incidents, and assist with releases.

The role requires hands-on AWS, Python scripting, SQL, Linux basics, and familiarity with CI/CD; certification is preferred.