AWS Production Support Engineer: Python Automation (Jr)

System One; Columbia (SC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) plan

Job summary

System One is seeking a Junior AWS Production Support Engineer to provide Level 1–2 support for AWS hosted applications across Knoxville, TN, Columbia SC, Lafayette, LA, and Birmingham, AL. You will monitor, investigate, and resolve incidents using CloudWatch, Splunk, Linux logs, and SQL.

The role requires 2+ years of AWS experience, an AWS Associate cert, Python scripting skills, and a solid foundation in SQL and Linux. Collaboration with on-call teams and CI/CD release support are essential.

Qualifications

• 2+ years hands-on AWS experience using the AWS Management Console.
• AWS Associate level certification (current preferred).
• Python scripting to automate operational tasks.
• Working knowledge of SQL and relational databases.
• Production support experience including troubleshooting and log analysis.
• Basic Linux command line knowledge.
• Familiarity with monitoring, alerts and production support processes.
• Understanding of CI/CD pipelines and release processes.
• Ability to investigate alerts, failed jobs, deployments, and AWS service issues.
• Strong problem solving and communication in a production environment.

Responsibilities

• Provide Level 1 and Level 2 production support for AWS hosted applications.
• Monitor applications and respond to alerts, incidents, failed jobs, and operational issues.
• Use AWS Console, CloudWatch, Splunk, and Linux logs to investigate issues.
• Troubleshoot and escalate complex problems to engineering or Level 3 teams.
• Use SQL to support queries and operational tasks.
• Develop Python scripts to automate routine production work.
• Assist with releases and investigate failures in CI/CD pipelines like GitLab.
• Identify recurring issues and suggest automation or process improvements.
• Document investigation results and maintain incident records in ServiceNow/Jira.
• Participate in on-call coverage and after-hours incidents as needed.

Skills

AWS management

Python scripting

SQL

Linux

CI/CD basics

Incident investigation

Communication

On-call readiness

Education

Bachelor's degree in CS/IS/Engineering

Tools

Splunk

Amazon CloudWatch

ServiceNow

Jira

GitLab

Terraform

Job description

System One is seeking a Junior AWS Production Support Engineer to provide Level 1–2 support for AWS hosted applications across Knoxville, TN, Columbia SC, Lafayette, LA, and Birmingham, AL. You will monitor, investigate, and resolve incidents using CloudWatch, Splunk, Linux logs, and SQL.

The role requires 2+ years of AWS experience, an AWS Associate cert, Python scripting skills, and a solid foundation in SQL and Linux. Collaboration with on-call teams and CI/CD release support are essential.