AWS Production Support Engineer — 24/7 Cloud Ops

System One, Inc.; Knoxville (TN); On-site; USD 68,000 - 83,000; Full time

Job summary

System One, Inc. in Knoxville, Tennessee, is seeking an AWS Production Support Engineer for a contract-to-hire role.

You will provide production support for AWS hosted enterprise applications, monitor with CloudWatch and CloudTrail, investigate incidents, and coordinate resolution with development and cloud teams. This onsite position requires 2+ years of AWS operations experience, strong troubleshooting skills, and the ability to work in a 24x7 production environment, including weekend

Qualifications

• 2+ years of hands-on AWS cloud operations and production support experience.
• Strong ability to navigate the AWS console and troubleshoot application, service, and infrastructure issues.
• Hands-on experience with Amazon CloudWatch and AWS CloudTrail for monitoring, logs, metrics, and incident investigation.
• Strong production troubleshooting, log analysis, and incident triage skills.
• Experience with ServiceNow for incident and ticket management.

Responsibilities

• Provide production support for AWS hosted enterprise applications.
• Monitor applications and infrastructure using CloudWatch, CloudTrail, Splunk, and related tools.
• Investigate alerts through the AWS console, logs, and metrics to identify failure points and business impact.
• Troubleshoot AWS services and Amazon SNS related events.
• Manage incidents, operational tickets, and support queues through ServiceNow.
• Coordinate resolution with application developers, cloud teams, and SMEs.

Skills

AWS

CloudWatch

ServiceNow

Incident triage

Tools

Splunk

AWS Console

Job description

System One, Inc. in Knoxville, Tennessee, is seeking an AWS Production Support Engineer for a contract-to-hire role.

You will provide production support for AWS hosted enterprise applications, monitor with CloudWatch and CloudTrail, investigate incidents, and coordinate resolution with development and cloud teams. This onsite position requires 2+ years of AWS operations experience, strong troubleshooting skills, and the ability to work in a 24x7 production environment, including weekend