AWS Application Production Support Engineer

System One; Knoxville (TN); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) plan

Job summary

System One is seeking an AWS Application Production Support Engineer to monitor and respond to production alerts across AWS hosted applications in Knoxville, TN, with possible locations in Columbia SC, Lafayette LA or Birmingham AL.

The role requires hands-on AWS production support experience, incident triage skills, and experience with RDS/Redshift, AutoSys, and CI/CD pipelines. Strong communication and cross-team coordination are essential in a fast-paced 24x7 environment.

Qualifications

• 5+ years of application or production support in an enterprise environment.
• Strong hands-on AWS production support experience and log analysis.
• Experience with RDS and Redshift, and with AutoSys or similar job scheduling.
• Familiar with DevOps/CI-CD processes and incident management.
• Experience using ServiceNow or similar ticketing platforms.
• Ability to investigate issues independently and document findings clearly.

Responsibilities

• Monitor AWS hosted applications and respond to production alerts and incidents.
• Perform incident triage using AWS consoles, logs, and documentation.
• Investigate failures across AWS services, databases, and scheduled jobs.
• Support RDS and Redshift and troubleshoot database related issues.
• Run and troubleshoot existing AutoSys jobs and pipelines.
• Identify root causes and escalate to SMEs with clear diagnostics.
• Create, update, and track incidents in ServiceNow.
• Coordinate with development, infrastructure, AWS, and business teams.
• Enhance knowledge articles and automate repetitive tasks.

Skills

Incident triage

Troubleshooting

Cross-team coordination

Log analysis

Time management

Education

Bachelor's degree in CS/IS/Engineering

Tools

AWS Console

AutoSys

ServiceNow

CI/CD pipelines

Job description

Job Title: AWS Application Production Support Engineer
Location: Knoxville, TN, Columbia SC or Lafayette, LA or Birmingham, AL
Type: Direct Hire
Responsibilities

• Monitor AWS hosted applications and respond to production alerts and incidents.
• Perform incident triage using AWS consoles, application logs, monitoring tools, and available operational documentation.
• Investigate application and processing failures across AWS services, databases, and scheduled jobs.
• Support Amazon RDS and Amazon Redshift and troubleshoot database related application issues.
• Run and troubleshoot existing AutoSys jobs and scheduled processes.
• Monitor and troubleshoot existing CI/CD pipelines and operational processes.
• Identify likely root causes or failure points and recommend appropriate next steps.
• Restore services using approved production support procedures.
• Independently research solutions when existing knowledge articles do not fully address an issue.
• Escalate complex incidents to SMEs and engineering teams with complete diagnostic findings.
• Create, update, and track incidents and service requests in ServiceNow.
• Identify recurring manual activities and opportunities for operational automation.
• Maintain and improve knowledge articles and support documentation.
• Coordinate with application development, infrastructure, AWS, database, and business support teams.

Requirements

• 5+ years of application or production support experience in an enterprise environment.
• Strong hands-on AWS production support experience, including AWS console navigation and cloud log analysis.
• Strong incident triage, troubleshooting, and production support skills.
• Hands on experience with Amazon RDS and Amazon Redshift.
• Experience with AutoSys or a comparable enterprise job scheduling platform.
• Understanding of DevOps and CI/CD processes, with experience running and troubleshooting existing pipelines.
• Strong log analysis skills and the ability to identify likely failure points across applications, AWS services, databases, and scheduled processes.
• Experience with ServiceNow or a comparable incident/ticket management platform.
• Ability to independently investigate issues when documented procedures are incomplete.
• Experience restoring services using approved operational procedures and escalating complex issues with clear diagnostic evidence.
• Strong analytical, troubleshooting, communication, and cross team coordination skills.
• Ability to work effectively in a time sensitive 24x7 production environment.

Desired Skillset: ?Preferred: Python scripting/automation, AWS Associate level certification, and experience supporting enterprise HR, Finance, or other back office applications.
Educational Requirements: ?Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.