Junior AWS Production Support Engineer - Automate Cloud Ops

System One, Inc.; Birmingham (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Spending accounts

Life insurance

Voluntary benefits

401(k) plan

Job summary

System One, Inc. is seeking a Junior AWS Production Support Engineer to provide Level 1–2 production support for AWS hosted applications in the Knoxville, TN; Columbia SC; Lafayette, LA; or Birmingham, AL area.

You will monitor alerts, investigate issues using AWS Console, CloudWatch, Splunk, and Linux logs, and troubleshoot before escalating. The role requires Python scripting, SQL, and basic Linux, with participation in on-call coverage and CI/CD releases via GitLab.

Qualifications

• 2+ years of hands on AWS experience and confidence navigating the AWS Management Console.
• AWS Associate level certification; an expired Associate certification may be considered if current AWS knowledge can be demonstrated.
• Python scripting experience to automate basic operational tasks.

Responsibilities

• Provide Level 1 and Level 2 production support for AWS hosted applications.
• Monitor applications and respond to alerts, incidents, failed jobs, and operational issues.
• Use the AWS console, CloudWatch, Splunk, and Linux logs to investigate production issues.
• Perform initial troubleshooting and elevate complex issues to engineering or Level 3 support teams.
• Use SQL to support queries, database activities, batch processes, and operational troubleshooting.
• Develop Python scripts to automate repetitive production support activities.
• Assist with application releases and investigate failures within GitLab or comparable CI/CD pipelines.
• Identify recurring operational issues and recommend automation or process improvements.
• Document investigation results and maintain clear incident and support records.
• Manage incident, problem, and change records using ServiceNow and Jira.
• Learn application specific procedures, dashboards, dependencies, and escalation paths.
• Participate in production on call coverage and support planned releases and after hours incidents as needed.

Skills

AWS

Python scripting

SQL

Linux

Incident investigation

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, or related field

Tools

Splunk

Amazon CloudWatch

ServiceNow

Jira

GitLab

Terraform

Job description

System One, Inc. is seeking a Junior AWS Production Support Engineer to provide Level 1–2 production support for AWS hosted applications in the Knoxville, TN; Columbia SC; Lafayette, LA; or Birmingham, AL area.

You will monitor alerts, investigate issues using AWS Console, CloudWatch, Splunk, and Linux logs, and troubleshoot before escalating. The role requires Python scripting, SQL, and basic Linux, with participation in on-call coverage and CI/CD releases via GitLab.