Onsite AWS 24x7 Production Support Engineer

System One, Inc.; Knoxville (TN); On-site; USD 68,000 - 83,000; Part time

Job summary

System One is seeking an AWS Production Support Engineer to provide hands-on operational support for critical applications run in AWS within a large financial services environment. This role focuses on production stability, monitoring, incident triage, and coordination with development teams.

Onsite work in Knoxville, TN and a contract-to-hire path offer growth opportunities. You will use CloudWatch, CloudTrail, Splunk, ServiceNow, and the AWS Console to investigate issues, support releases, and

Qualifications

• 2+ years of hands-on AWS cloud operations and production support experience.
• Proficient in AWS CloudWatch and CloudTrail for monitoring and incident investigation.
• Experience with ServiceNow for incident and ticket management.
• Ability to diagnose alerts, issues, and coordinate with development teams.
• Strong communication and problem-solving skills.

Responsibilities

• Provide production support for AWS-hosted enterprise applications.
• Monitor and investigate alerts using CloudWatch, CloudTrail, and Splunk.
• Coordinate incident resolution with developers, cloud teams, and SMEs.
• Support weekday deployments, releases, and production changes.
• Work within a 24x7 production support model.

Skills

AWS operations

Production support

Cloud monitoring

Incident triage

ServiceNow

AWS CloudWatch

Education

Bachelor's degree in CS/IS/Engineering

Tools

Splunk

AWS CloudTrail

AWS Console

ServiceNow

Job description

System One is seeking an AWS Production Support Engineer to provide hands-on operational support for critical applications run in AWS within a large financial services environment. This role focuses on production stability, monitoring, incident triage, and coordination with development teams.

Onsite work in Knoxville, TN and a contract-to-hire path offer growth opportunities. You will use CloudWatch, CloudTrail, Splunk, ServiceNow, and the AWS Console to investigate issues, support releases, and