Junior AWS Production & Incident Engineer

System One; Knoxville (TN); On-site; USD 70,000 - 95,000; Full time

Job summary

System One is seeking a Junior AWS Production Support Engineer to provide Level 1 and 2 support for AWS-hosted applications in Knoxville, TN (also listed: Columbia SC, Lafayette LA, Birmingham AL).

You will monitor alerts, investigate issues using CloudWatch, Splunk, and Linux logs, and write Python scripts to automate tasks. Bachelor’s degree required; AWS Associate cert preferred; 2+ years of experience.

Qualifications

• 2+ years of hands on AWS experience and ability to navigate the AWS Management Console.
• AWS Associate level certification preferred; an expired cert may be considered if knowledge is current.
• Python scripting experience to automate basic operational tasks.
• Working knowledge of SQL and relational databases.
• Production/support experience including troubleshooting and incident investigation.
• Basic Linux knowledge and command line troubleshooting.
• Familiarity with monitoring, alerts, logs, and production support processes.
• Understanding of CI/CD pipelines and release processes.
• Ability to investigate alerts, failed jobs, deployments, and AWS service issues.
• Strong analytical and problem-solving skills with good judgment for routine issues.

Responsibilities

• Provide Level 1 and Level 2 production support for AWS hosted applications.
• Monitor applications, respond to alerts, incidents, failed jobs, and operational issues.
• Use AWS Console, CloudWatch, Splunk, and Linux logs to investigate production issues.
• Perform initial troubleshooting and escalate complex issues to engineering or Level 3 teams.
• Use SQL to support queries and operational troubleshooting.
• Develop Python scripts to automate repetitive production tasks.
• Assist with applications releases and investigate failures in GitLab or CI/CD pipelines.
• Identify recurring issues and propose automation or process improvements.
• Document investigation results and maintain incident/support records.
• Manage incident, problem, and change records using ServiceNow and Jira.
• Learn application procedures, dashboards, dependencies, and escalation paths.
• Participate in on-call coverage and support planned releases and after-hours incidents.

Skills

AWS experience

Python scripting

SQL knowledge

Linux basics

CI/CD basics

Incident response

Communication skills

Education

Bachelor's degree

Tools

Splunk

CloudWatch

ServiceNow

Jira

GitLab

Terraform

Bloomberg

Job description

System One is seeking a Junior AWS Production Support Engineer to provide Level 1 and 2 support for AWS-hosted applications in Knoxville, TN (also listed: Columbia SC, Lafayette LA, Birmingham AL).

You will monitor alerts, investigate issues using CloudWatch, Splunk, and Linux logs, and write Python scripts to automate tasks. Bachelor’s degree required; AWS Associate cert preferred; 2+ years of experience.