Junior AWS Production Support Engineer

System One; Birmingham (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

System One is seeking a Junior AWS Production Support Engineer to provide Level 1/2 support for AWS-hosted applications across multiple sites. You will monitor, investigate, and resolve incidents using AWS Console, CloudWatch, Splunk, and logs, and escalate complex issues to senior teams.

You will write Python scripts to automate tasks and assist with releases in GitLab CI/CD. The role emphasizes on-call coverage, documenting investigations, and maintaining clear incident records in ServiceNow

Qualifications

• 2+ years of hands on AWS experience.
• Python scripting experience to automate basic operational tasks.
• Working knowledge of SQL and relational databases.
• Production/support experience incl. troubleshooting and log analysis.
• Basic Linux command line troubleshooting.
• Familiarity with monitoring, alerts, logs, and production support processes.
• Understanding CI/CD pipelines and release processes.
• Ability to investigate alerts, failed jobs, deployments, and AWS issues.
• Strong analytical and problem-solving skills with good communication.

Responsibilities

• Provide Level 1 and Level 2 production support for AWS hosted applications.
• Monitor applications, respond to alerts, incidents, failed jobs, and operational issues.
• Use AWS Console, CloudWatch, Splunk, and Linux logs to investigate production issues.
• Troubleshoot and escalate complex problems to engineering or Level 3 teams.
• Use SQL to support queries and operational troubleshooting.
• Develop Python scripts to automate repetitive production tasks.
• Assist with application releases and investigate failures in GitLab CI/CD pipelines.
• Identify recurring issues and suggest automation or process improvements.
• Document investigation results and maintain incident records in ServiceNow and Jira.
• Participate in on-call coverage and support planned releases and after-hours incidents.

Skills

AWS

Python scripting

SQL

Linux basics

CI/CD pipelines

Monitoring/log analysis

Communication

On-call support

Education

Bachelor's degree in Computer Science/Information Systems/Engineering

Tools

ServiceNow

Jira

GitLab

Splunk

Terraform

GitLab CI/CD

Job description

Job Title: Junior AWS Production Support Engineer
Location: Knoxville, TN, Columbia SC or Lafayette, LA or Birmingham, AL
Job Type: Full Time permanent Role

Responsibilities

• Provide Level 1 and Level 2 production support for AWS hosted applications.
• Monitor applications and respond to alerts, incidents, failed jobs, and operational issues.
• Use the AWS console, CloudWatch, Splunk, and Linux logs to investigate production issues.
• Perform initial troubleshooting and escalated complex issues to engineering or Level 3 support teams.
• Use SQL to support queries, database activities, batch processes, and operational troubleshooting.
• Develop Python scripts to automate repetitive production support activities.
• Assist with application releases and investigate failures within GitLab or comparable CI/CD pipelines.
• Identify recurring operational issues and recommend automation or process improvements.
• Document investigation results and maintain clear incident and support records.
• Manage incident, problem, and change records using ServiceNow and Jira.
• Learn application specific procedures, dashboards, dependencies, and escalation paths.
• Participate in production on call coverage and support planned releases and after hours incidents as needed.

Requirements

• 2+ years of hands on AWS experience and confidence navigating the AWS Management Console.
• AWS Associate level certification; an expired Associate certification may be considered if current AWS knowledge can be demonstrated.
• Python scripting experience with the ability to automate basic operational tasks.
• Working knowledge of SQL and relational databases.
• Production/application support experience, including troubleshooting, incident investigation, and log analysis.
• Basic knowledge of Linux environments and command line troubleshooting.
• Familiarity with application monitoring, alerts, logs, and production support processes.
• Basic understanding of CI/CD pipelines and application release processes.
• Ability to investigate application alerts, failed jobs or transactions, deployment failures, and AWS service issues.
• Strong analytical and problem solving skills with the judgment to resolve routine issues or escalated appropriately.
• Clear communication, accountability, curiosity, and willingness to learn in a production environment.

Desired Skillset

Splunk, Amazon CloudWatch, ServiceNow, Jira, GitLab, Terraform, and experience supporting Bloomberg, Tradeweb, or other financial market applications.

Educational Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.